Customer Service Dispatcher, Service Delivery
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Job overview
Global Industrial is hiring a Customer Service Dispatcher, Service Delivery. Global Industrial seeks a Customer Service Dispatcher to handle high‑volume communications, schedule service appointments, and dispatch professionals to job sites. The role involves maintaining organized customer records, managing billing, and continuously updating portals while delivering calm, efficient service in a fast‑paced environment.
Key focus areas include Answer high volume emails and calls while actively listening to customer issues, Schedule service appointments and dispatch appropriate professionals to job sites efficiently, and Maintain organized customer files, record service requests, and manage billing and invoicing information.
Important skills include Communication, Pleasant Phone Demeanor, Direct Communication, Computers, Phones, and Office Equipment. Preferred (not required): Active Listening, Standard Office Software, and Industry Relevant Dispatch Interfaces.
Skills & qualifications
Skills
Full job description
Customer Service Dispatcher, Service Delivery
Date: Aug 17, 2026
Location:
Kentwood, Michigan, US
Global Industrial
About Global Industrial
Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries. With more than 75 years of experience, customers rely on us for our broad portfolio of national and private brands, trusted service, and strong value proposition.
We help customers keep their operations running by delivering the right products when they need them—because We Can Supply That™.
Why Join Global Industrial
At Global Industrial, we’re One Team committed to delivering value and empowering our associates to grow. Our culture is built on:
-
Meritocracy & Pay for Performance – Your impact drives your rewards
-
High Say-Do Ratio – We follow through on our commitments
-
Career Growth & Internal Mobility – We invest in your future
-
Collaboration & Accountability – One team delivering real results
Make an impact. Be recognized. Grow your career with us.
Global Industrial — Delivering Value Starts Here
Key Responsibilities
-
Answer a high volume of incoming emails, calls, provide active listening to customer issues, and provide requested updated information.
-
Schedule service appointments and dispatch the appropriate service professionals to job sites efficiently.
-
Maintain organized customer files, record service requests, and manage billing and invoicing information.
-
Constantly communicate with customers, mobile crews to relay work orders, messages, and updates.
-
Address customer questions, resolve issues as they arise, and handle unexpected problems that impact service delivery.
-
Accurate, and continuous efforts towards streamlining routes of your respective crews.
-
Maintaining and constant updating of customer portals, or direct communication lines as needed.
Competencies and skills
-
Excellent verbal and written communication skills are essential for interacting with customers and field staff.
-
A pleasant phone demeanor, and willingness to maintain direct lines of communication are essential.
-
Must be comfortable using computers, phones, and other office equipment, including specialized dispatch software.
-
Ability to manage multiple tasks, maintain detailed records, and stay organized is crucial for coordinating operations effectively.
-
Must be able to think critically and solve problems quickly, especially under pressure.
-
The role requires the ability to remain calm and efficient in a fast-paced environment.
-
Familiarity with standard office software, and industry relevant Dispatch interfaces. #Triad
EEO/AA Statement
Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.
You've read the whole posting — now see how you match it.