Patient Advocate - Patient Safety - Full Time
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Guthrie is hiring a Patient Advocate - Patient Safety - Full Time. The Patient Experience Representative influences systems, processes, and behaviors to cultivate positive experiences across the continuum of care. They are committed to patient experience and transforming human experience in healthcare. This role advocates for patients, supports organizational learning, and collaborates with caregivers to improve processes.
Key focus areas include Advocates for the needs of our patients and their representatives in a proactive, inclusive, empathetic, and positive manner, Supports organizational learning and a holistic approach to our patient’s needs, and Provides guidance for new or inexperienced caregivers related to patient-service recovery.
Successful candidates bring 3+ Years Healthcare Experience and Certified Patient Experience Professional. Important skills include Advocacy, Organizational Learning, Patient Service Recovery, Process Improvement, Regulatory Compliance, and Data Analysis.
Skills & qualifications
Skills
Qualifications
Full job description
Position Summary:
The Patient Experience Representative influences the systems, processes and behaviors that cultivate positive experiences across the continuum of care. They have an unwavering commitment to the field of patient experience and to transforming human experience in healthcare.
Experience:
Minimum 3 years' experience in a healthcare setting required.
Education, License & Certification:
·Associate degree preferred or 5 years direct experience in a role of advocate in healthcare setting.
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Registered Nurse or other Healthcare related licensure preferred.
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Certified Patient Experience Professional (CPXP) required, or within 3.5 years of hire.
Essential Functions:
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Advocates for the needs of our patients and their representatives in a proactive, inclusive, empathetic, and positive manner.
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Supports organizational learning and a holistic approach to our patient’s needs.
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Provides guidance for new or inexperienced caregivers related to patient-service recovery.
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Collaborates with all caregivers to improve processes that directly impact patient and community perception.
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Oversees the internal system for managing patient/representative concerns and maintains applicable regulatory body compliance.
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Provides data analysis to identify trends specific to patient experience and develops corrective action plans based on those trends.
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Actively participates on or leads workgroups or committees related to patient advocacy.
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Supports the design and innovation of the Patient Family Advisory Council.
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Works collaboratively with the Patient Safety and Legal Departments.
Other Duties:
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Travel for this position is sometimes required.
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It is understood that this description is not intended to be all‐inclusive and that other duties may be assigned as necessary in the performance of this position.
update 1-13-25
The pay for this position ranges from $32.00-$42.68 per hour.
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Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
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