Senior Technical Writer - Onsite

**** W2 or 1099 or c2c ***webcam interview *****Long term project; usually the project goes for multiple years with this customer. Onsite

Position Summary

The Technical Writer is responsible for creating, reviewing, editing, and maintaining clear, accurate, and user-friendly written materials to support the of Licensing and Consumer Protection operations and communications. This role ensures that content is consistent, well-organized, compliant with agency standards, and effectively communicates information to internal and external stakeholders.

Key Responsibilities

• Review, edit, and update agency website content to ensure accuracy, consistency, accessibility, and alignment with agency branding and communication standards.

• Draft, revise, and maintain website text, announcements, newsletters, guidance documents, and other agency communications.

• Edit and proofread a variety of written materials for grammar, punctuation, clarity, tone, and formatting.

• Review, update, and standardize Standard Operating Procedures (SOPs) and other operational documentation.

• Format documents, reports, manuals, presentations, and correspondence for internal and external distribution.

• Collaborate with subject matter experts and program staff to gather information and translate technical or complex information into clear, concise, and audience-appropriate content.

• Ensure all documents comply with agency style guides, document control procedures, and applicable policies.

• Maintain document version control and support the organization of agency documentation.

• Recommend improvements to documentation processes, templates, and writing standards to promote consistency and efficiency.

• Perform other related duties as assigned.

Minimum Qualifications

• Education: Bachelor's degree in English, Technical Writing, Communications, Journalism, Public Administration, or a related field. Relevant experience may substitute for education where applicable.

• Professional Experience: One (1) to six (6) years of professional experience in technical writing, editing, communications, or document management.

• Experience Requirements: Experience editing website content and technical or administrative documentation.

• SOP Development: Experience developing and maintaining Standard Operating Procedures (SOPs).

• Writing Skills: Excellent written, verbal, editing, and proofreading skills with exceptional attention to detail.

• Technical Proficiency: Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Adobe Acrobat.

• CMS Experience: Experience using content management systems (CMS) for website updates is preferred.

• Project Management: Ability to manage multiple projects, prioritize deadlines, and work independently and collaboratively.

• Soft Skills: Strong organizational, analytical, and communication skills.

Preferred Qualifications

• Experience working in a government or public sector environment.

• Knowledge of plain language principles and web accessibility standards.

• Familiarity with document management systems and agency records management practices.

Skill Required Years

Bachelor’s degree in English, Technical Writing, Communications, Journalism, Public Administration, or a related field. Relevant experience may subs Required 10 Years

Develop, write, edit, and maintain technical documentation, including instruction manuals, standard operating procedures (SOPs), and how-to guides Required 6 Years

Develop, document, and maintain detailed design specifications for complex systems Required 6 Years

Expertise and proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint) and Adobe Acrobat Required 6 Years

Experience editing website content and technical or administrative documentation. Highly desired 3 Years

Experience using content management systems (CMS) for website updates. Highly desired 3 Years

Edit and proofread a variety of written materials for grammar, punctuation, clarity, tone, and formatting. Highly desired 3 Years

Strong organizational, analytical, and communication skills. Highly desired 3 Years

Draft, revise, and maintain website text, announcements, newsletters, guidance documents, and other agency communications. Highly desired 3 Years

Collaborate with subject matter experts and program staff to gather information and translate technical or complex information into clear, concise, Highly desired 3 Years

Recommend improvements to documentation processes, templates, and writing standards to promote consistency and efficiency. Highly desired 3 Years