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Customer Service Representative (CSR) - Durable Medical Equipment (DME)

Bump Boxes

Rochester, NYJobPosted 7mo agoSeen in employer's feed 4 days ago

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At a glance

Compensation
No compensation found
Location
Rochester, NY
Work Authorization
Not specified

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Job overview

Bump Boxes is hiring a Customer Service Representative (CSR) - Durable Medical Equipment (DME). The Customer Service Representative (CSR) for Durable Medical Equipment (DME) provides quality service and follow-up care to customers. This role involves welcoming patients, processing orders, coordinating scheduling, and educating patients on medical equipment use. The CSR also works with doctors and nurses to ensure excellent patient care and handles insurance verification and payment collection.

Key focus areas include Welcome patients in person and over the phone, Maintain patient charts, and Process patient orders.

Successful candidates bring High School Diploma. Important skills include Excellent Phone Skills, Excellent Customer Service Skills, Strong Communication Skills, Medical Terminology, and Data Entry. Preferred (not required): Insurance Verification, Prior Authorization, Billing, and Medicare.

Skills & qualifications

RequiredNice to have

Skills

Excellent Phone SkillsExcellent Customer Service SkillsStrong Communication SkillsInsurance VerificationPrior AuthorizationBillingMedicareMedicaidManaged CareMedical OfficeHealthcare BackgroundCPAP ExperienceOxygen ExperienceMedical TerminologyData Entry

Qualifications

High School Diploma or EquivalentTwo Years HME/DME Experience

Benefits

Medical Insurance

Full job description

Locally established Rochester, NY Durable Medical Equipment company offers quality service, quality equipment and great follow up care to its customers. We provide competitive wages and benefits in a supportive and friendly atmosphere.

If you have experience in the following areas, you should Apply Today!

  • Insurance verification

  • Prior Authorization

  • Billing experience - Medicare, Medicaid, or Managed Care

  • Medical Office

  • Healthcare background

  • CPAP and Oxygen experience

Customer Service Representative Duties:

  • Welcome patients in person and over the phone, as well as maintain patient charts, process patient orders, create delivery tickets, and coordinate scheduling.

  • Work one on one with patients to educate them on uses and directions of prescribed medical equipment and supplies.

  • Work closely with doctors, nurses, and other referral sources to ensure excellent patient care.

  • Complete intake, insurance verification and determine charges and coverage for service/product requested.

  • Collect co-pays and input payment data.

  • Collect compliant medical documentation for insurance invoices.

  • Maintain work operations by following company policies and procedures.

Requirements

Position Qualifications:

  • High School diploma or equivalent (Required)

  • Excellent phone and customer service skills (Required)

  • Strong Communication skills (Required)

  • Two years of HME/DME experience and knowledge of medical terminology. (Preferred)

  • Previous data entry experience (Preferred)

Benefits

  • Health Insurance

  • Employee Recognition Program

  • Family Friendly Atmosphere

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