Collections Representative
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At a glance
Job overview
Quest Diagnostics Inc is hiring a Collections Representative. The Collections Representative handles inbound and outbound calls to external clients, managing a portfolio to reduce accounts receivable over 90 days. This role involves collaborating with various departments to resolve client business concerns, performing research on outstanding accounts, and establishing rapport with clients to collect revenue. The representative must be proficient in translating healthcare jargon into understandable instructions for customers.
Key focus areas include Handle inbound calls and make outbound calls to assigned external clients, Collaborate with various departments to resolve client business concerns, and Manage portfolio and reduce accounts receivable greater than 90 days.
Successful candidates bring High School Diploma Or Equivalent, Must Be 18+, and 3+ Years Billing Collections Experience. Important skills include QBS Billing, Researching Data, Analyzing Data, Communicating Recommendations, Managing Client Bill Accounts, and Collecting Revenue. Preferred (not required): Respond To Customers Compassionately, Multi-Task, and Ensure Deliverables Are Met Timely.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Experience Required
3 - 18 years
Minimum Education Required
High School Diploma or Equivalent
Compensation
$17.20 - $17.20 / Hourly
Hours Per Week
40
Number Of Positions
1
Shift
First Shift (Day)
Job Description
Job Description
Collections Representative - Monday to Friday, 8:30 AM to 5:00 PM Eastern
Pay range: $17.20+/ hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
Responsibilities:
Handle inbound calls, make outbound calls to assigned external clients
Ability to collaborate with various departments to resolve client business concerns resulting in a positive client experience
Responsible for managing portfolio and reducing AR > 90
Qualifications:
Required Qualifications:
High School Diploma / GED OR equivalent work experience
Must be 18 years or older
3+ years of experience in Billing collections
1+ years of customer service experience OR experience in a medical office, health care, call center, or office setting with analyzing and solving customer problems
Experience with QBS billing experience
Experience with researching / analyzing data and communicating recommendations to management
Responsible for managing a portfolio of client bill accounts and directly impact the collection of the AR > 90
Perform research on outstanding accounts and establishing a rapport with clients to collect revenue
Proficient in translating health care - related jargon and complex processes into simple, step - by - step instructions customers can understand and act upon
Familiarity with computer and windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Ability to work our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 8:30 am - 5:00 pm EST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime.
Telecommuting Requirements:
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
Excellent communication skills; ability to articulate complex billing issues across multiple associate levels (internal and external)
Collaborate with various departments to resolve clients' billing concerns resulting in a positive client experience
Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
Feel comfortable with collecting high dollars from Hospitals
Have excellent written and oral communication skills
Have excellent follow up skills
Able to work as part of a team and work well independently
Able to multi - task and ensure all deliverables are met timely
Able to analyze data, identify issues and make recommendations on next steps
Able to research issues via multiple tools (including internet)
Able to remain focused and productive daily
62581
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
or any other legally protected status.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
Place of Work
On-site
Requisition ID
62581
Job Type
Full Time
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