Manager, Call Center Operations
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At a glance
Requirements
Credentials this posting asks for.
Job overview
WM is hiring a Manager, Call Center Operations. The Manager, Call Center Operations role at WM oversees development, writing, and editing of sales proposals, presentations, and marketing support material while conducting market research and managing tools to target high‑potential accounts. The position collaborates extensively with sales teams and senior leaders, providing liaison services, mentorship, and guidance to improve processes and drive competitive sales plans.
Key focus areas include Serve as liaison with sales teams recommending communications, needs, and strategies, Administer proposal writing team, mentor and guide work habits, provide daily feedback, and Manage proposal writing process and module program, suggest improvements and create efficiencies.
Successful candidates bring Bachelor's Degree In Sales, Marketing, Advertising, Business Administration, Communications Or Similar Area Of Study, High School Diploma Or GED, and 4 Years Relevant Work Experience. Important skills include Developing Sales Proposals, Writing Sales Proposals, Editing Sales Proposals, Public Speaking, Marketing Support Material, and Market Research.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
I. Job Summary
This position is on-site Monday-Thursday and will require some overnight travel within FL throughout the year.
This position is responsible for developing, writing, and editing sales proposals, presentations, and marketing support material. Conducts opportunity-based market research and manages tools to assist the sales organization in targeting high potential accounts and developing value propositions. This function manages sales support and sales proposals for the benefit of the WM sales organization. The process of managing proposals includes but is not limited to reviewing RFPs and RFIs, developing proposal task lists, writing responses, tracking proposal development, pricing, and producing marketing collateral to support sales efforts. Understands the waste industry, waste industry technologies and market, sustainability trends in business, and how to solicit work from accounts. This role works extensively with the sales organization as well as with managers and senior leaders from every functional area within WM.
II. Essential Duties and Responsibilities
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Serves as liaison and interfaces with sales teams in making recommendations for communications, needs and strategies including, but not limited to proposals, pricing, RFP's, letters, etc.
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Administers current proposal writing team (e.g. two marketing analysts and an intern); mentors and guides work and habits as appropriate; provides daily feedback and makes suggestions for improvement as needed.
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Manages proposal writing process and module program; makes suggestions for improvements and creates efficiencies in current processes.
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Creates and maintains market and competitive intelligence that delivers actionable information on customer and competitor initiatives as well as service capabilities to the sales team and assists in the development of competitive sales plans.
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Functions as a communications department/resource regarding internal and external communications including but not limited to newsletters and surveys.
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Locates and manages research data sources and resources as needed for field (e.g. Lexis-Nexis, Hoover's, First Research, Environmental Business Journal Report, etc.); stays abreast of new sources and makes field aware of data and capabilities: o Performs market research to increase the number of quality prospects in the sales pipeline that will result in a shortened sales cycle and increased close rate o Identifies market trends impacting customers' businesses and assists sales in formulating value propositions that deliver thought leadership to the market place o Translates opportunity/customer needs into new solutions with recommended sales approach
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Collaborate with the sales team to identify external market dynamics that create emerging and accelerating trends within our customers' industries, and provides guidance to the sales team to leverage this research into meaningful account strategies; includes leading the sales team in workshops to develop such strategies and actions plans.
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Assists the sales organization in planning and equipping trade show events.
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Performs other duties as assigned.
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Participates in special projects
III. Qualifications
A. Required Qualifications
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Bachelor's Degree (accredited) in Sales, Marketing, Advertising, Business Administration, Communications or similar area of study, or in lieu of degree,
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High School Diploma or GED (accredited) and 4 years of relevant work experience.
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5 years related work experience (in addition to education requirement).
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
Equal Opportunity Employer: Minority/Female/Disability/Veteran
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