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Customer Service Representative

Sysco

City of Industry, CAJobNo compensation foundTracked 2w agoSeen in employer's feed 4 days ago
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At a glance

Compensation
No compensation found
Location
City of Industry, CA
Work Authorization
Not specified

Job overview

Sysco is hiring a Customer Service Representative. The role provides direct sales support to assigned Account Executives, Marketing Associates, and customers, assisting and resolving customer needs quickly and accurately as a Customer Service Representative at Sysco.

Key focus areas include Answer all incoming concerns/needs from all customers, Key pick‑up request, handle transportation/routing on delivery questions, and Process will‑call orders.

Preferred (not required): Telephone Communication, Work In A Fast Pace Environment, and Proficient In MS Office.

Skills & qualifications

RequiredNice to have

Skills

Telephone CommunicationWork in a Fast Pace EnvironmentProficient in MS Office

Qualifications

High School Diploma or Equivalent1 Year Prior Outside Foodservice Sales Coordination or Customer Support ExperienceCurrently Authorized to Work in the United StatesPrevious Call Center Experience

Full job description

JOB SUMMARY

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

  • Answer all incoming concerns/needs from all customers

  • Key pick-up request, Handle transportation/routing on delivery questions

  • Process will-call orders

  • Provide customers with invoice copies.

  • Process credits

  • Maintaining Call list

  • Monitor orders before the cut-off

  • Communicate regularly with the AE (account executives) and customers.

  • Manage the same-day deliveries for OPCO (operating company)

  • Perform other duties as directed by Supervisor.

QUALIFICATIONS

Education

  • High school diploma or equivalent.

Experience

  • 1 year prior outside foodservice sales coordination or customer support experience

  • Preferred: Previous call center experience

Professional Skills

  • Strong telephone communication skills

  • Able to work in a fast pace environment

  • Ability to sit and work at a PC for extended periods

  • Proficient in MS Office

#LI-DF1

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

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