Front Desk Agent
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Job overview
Marriott Vacations Worldwide is hiring a Front Desk Agent. At Aqua Aston Hospitality, the Front Desk Agent role supports a supportive, friendly, and beautiful work environment where vacation dreams are fulfilled for travelers worldwide, assisting owners and guests with experiences and events to create memorable vacation memories while being empowered to be their best selves.
Key focus areas include Check owners/guests into their villas and review property amenities, services, hours of operation, and local attractions., Listen to and respond positively to guest questions, concerns, and requests, coordinating with other departments to resolve issues., and Identify and explain room features such as key usage, ice and vending areas to guests..
Important skills include Customer Service, Active Listening, Communication, Problem Solving, Telephone Etiquette, and Guest Relations.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Hourly Rate: $25.69
Hourly Wage: $25.69
Are you looking for a place where meaningful moments are made together?
At Aqua Aston Hospitality (AAH) , we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.
Where great benefits lead to a life fulfilled .
-
Competitive Pay
-
Medical/Dental/Vision/401K opportunities
-
Travel discounts
-
Credit Union Membership
-
Tuition Reimbursement
-
Professional Counseling & Family Support
-
Growth and Development Opportunities
-
*Benefit Eligibility will vary by position
S ite Specific Perks
-
Free on-site employee parking
-
Complimentary coffee and tea
-
Employee breakroom amenities
-
Quarterly celebrations and awards
-
Local restaurant discounts
-
Discounted theme park tickets and rental cars
-
Community service opportunities
As a Guest Services Agent, a typical day will include:
-
Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
-
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues .
-
Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.)
-
Follow up with Owner/ guests to ensure their requests or problems have been met to their satisfaction.
-
A nswer s telephone calls and routes calls to the proper department as applicable .
-
May be asked to assist with bellman and runner duties depending on facility or location.
Guest Experience and Company Standards
-
Welcome and greet guests and anticipate and address their needs.
-
Interact with colleagues and guests professionally and promptly.
-
Contribute to team goals.
-
Always follow company policies and safety procedures.
To Become a Guest Services Agent at AAH :
-
Available to work various shifts, holidays, and both weekend days.
-
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .
-
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance .
-
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
#imvwro
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
You've read the whole posting — now see how you match it.