Resident Support Officer
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At a glance
Job overview
YMCA of Broome County is hiring a Resident Support Officer. The YMCA of Broome County seeks a Resident Support Officer to help residents rebuild their lives by ensuring safety, security, and well‑being within a clean, sober community. The role includes regular patrols, incident reporting, documentation, conflict mediation, and supporting residents through training and certification opportunities.
Key focus areas include Ensure safety, security, and well‑being of residents, visitors, staff, and premises, Conduct regular patrols in assigned areas and respond to incidents, and Maintain visible presence to ensure adherence to YMCA rules and building standards.
Important skills include Helping Others, Communication Skills, and Microsoft Office. Preferred (not required): De-escalation Techniques.
Skills & qualifications
Skills
Qualifications
Full job description
Resident Support Officer
BINGHAMTON, NY (http://maps.google.com/maps?q=61+SUSQUEHANNA+STREET+BINGHAMTON+NY+USA+13901)
Job Type
Part-time
Description
Do you have a passion for helping others rebuild their lives? Do you want to be part of a safe and supportive environment where people are given the opportunity to grow, heal and move forward? The YMCA of Broome County has an exciting opportunity for you to make a meaningful difference as a Resident Support Officer in our Housing Department.
As a Resident Support Officer, you will play an important role in ensuring the safety, security and well-being of residents while supporting their success in a clean, sober and respectful community environment.
This position also offers valuable training and certification opportunities, including Security Certification, Crisis Prevention and Intervention Certification, and Narcan Certification—equipping you with the tools to protect, support, and make a lasting impact in the lives of others.
Key Responsibilities:
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Ensure the safety, security and well-being of all residents, visitors, YMCA personnel, the building and premises
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Conduct regular patrols in assigned areas and take appropriate action to respond to incidents
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Maintain a visible presence to ensure adherence to YMCA rules and building standards
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Write detailed reports on incidents or occurrences affecting normal operations
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Maintain accurate documentation and records for daily program operations
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Handle all sensitive information confidentially and professionally
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Foster an environment that supports clean and sober living environment for all program participants
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Mediate conflicts between residents using de-escalation techniques
Schedule:Monday-Tuesday 4:00pm-12:30am
Saturday-Sunday 8:15am-4:45pm
Saturday-Sunday 10:00pm-6:30am
Salary:$18.00 per hour
Benefits:
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Free YMCA membership
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Paid sick time
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My Better Benefits Employee Assistance Program
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Employee Assistance Program
Requirements
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Dedication to helping others
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High School Diploma or equivalent
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Candidate must be at least 18 years of age
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Excellent communication skills
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General knowledge in Microsoft Office
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Experience working with individuals with mental and physical health diagnoses or substance abuse preferred
You've read the whole posting — now see how you match it.