Principal Enterprise Change Management Specialist (Enterprise AI Transformation)

Overview

This individual will have experience leading change in fast-moving, distributed digital or AI transformations; translating emerging capabilities into practical, role-based impacts; addressing trust, responsible-use, and adoption concerns; and coordinating change across enterprise and business-unit teams.

Facilitate successful enterprise transformation initiatives by planning, implementing, and sustaining change initiatives that align with business objectives. Assess change impacts, develop stakeholder engagement strategies, and partner with stakeholders to identify and support training needs. Ensure seamless transitions and foster the successful adoption of new processes, systems, or ways of working. Serve as a senior organizational change management practitioner supporting enterprise-wide transformation initiatives and organizational goals. Develop and implement best practices, frameworks, and tools to support organizational agility, readiness, and adoption. Recognized for change management expertise and contributions to the field.

Responsibilities

• Shape and execute enterprise change strategy in support of large, complex enterprise wide initiatives

• Advise stakeholders (including program management, business partners, leadership) on change sponsorship and people readiness activities

• Represent change management in strategic and tactical planning forums

• Strengthen enterprise-wide change capability maturity assessments

• Integrate change strategy with transformation roadmaps

• Own design and execution of change strategies (tactically and strategically)

• Lead through ambiguity and resistance, align stakeholders, and integrate with interdependent programs to support people readiness and adoption at scale for initiative

• Deliver change management presentations and change management industry standard best practices to internal stakeholders to support skill building for project teams, leaders, and front-line employees

• Shape enterprise change strategy and governance

• May perform other duties as assigned

Qualifications

• 7+ years of experience in change management or related field.

• Subject matter expert within business area/specialization with understanding of interrelationships of different disciplines.

• Organizational design and transformation.

• Executive coaching.

• Change capability building.

• Governance and compliance.

• Expertise in enterprise transformation.

• Strong executive presence and advisory skills.

• Proven track record of leading complex change programs.

• Strategic foresight and scenario planning.

• Experience with global change programs and regulatory compliance.

• Bachelor’s Degree in Business, Communications, Organizational Development, or related field, or equivalent combination of education and experience

Desired Qualifications

• Master’s Degree or MBA

• Prosci Master Certification or equivalent

• Demonstrated experience designing, applying, and interpreting change readiness metrics, including qualitative and quantitative indicators, to assess organizational readiness, inform change strategy, and guide executive decision‑making across complex initiatives

• Demonstrated experience leading and enabling cross‑horizontal collaboration across multiple business units, functions, and disciplines to align stakeholders, resolve dependencies, and drive coordinated change outcomes at the enterprise level

• Demonstrated thought leadership through professional associations, authored whitepapers, conference speaking engagements, or leading seminars related to organizational change, transformation, or organizational effectiveness

• Advanced research, analytical, and problem‑solving skills, with expert ability to synthesize information and translate insights into actionable change management recommendations

• Expert verbal and written communication skills, including executive‑level storytelling and facilitation

• Significant experience leading, guiding, mentoring, and developing others, including change practitioners, leaders, and cross‑functional partners

• Advanced capability in presenting complex findings, insights, and recommendations clearly and concisely to executive and senior management audiences

• Demonstrated ability to exercise independent judgment and initiative, consistently producing desired results and achieving strategic objectives in ambiguous environments

• Significant experience leading large‑scale organizational change management efforts, including organizational impact and readiness assessments, stakeholder identification and alignment, communications strategy and execution, and training needs assessment

• Extensive experience managing complex initiatives from creation through execution and evaluation, with accountability for outcomes, adoption, and sustained results in support of change management delivery

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.

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