Ambulance Dispatcher - FT - Danbury
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At a glance
Requirements
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Job overview
Northwell Health is hiring an Ambulance Dispatcher - FT - Danbury. The Ambulance Dispatcher provides communication and administrative support for patient conveyance, utilizing critical thinking skills to ensure continuous and effective service. This role serves as the primary contact for internal and external customers, managing incoming calls, prioritizing dispatches, and monitoring computer-aided dispatch systems. The dispatcher also provides clerical support to EMS administration and maintains situational awareness of community events.
Key focus areas include Receive incoming calls from customers; prioritize, dispatch and follow up to completion., Evaluate all potential problems and situations from incoming phone calls or from the monitoring of all computer-aided dispatch management systems and other related communication mediums., and Provide clerical support to the EMS administration i.e. schedules meetings, reports and tracks incident reports, employee absences, assist with shift coverages..
Successful candidates bring Emergency Medical Technician Certification, High School Graduate Or Equivalent, and 6+ Months Dispatcher Experience. Important skills include Interventional Skills, Problem Solving, Computer-Aided Dispatch Management Systems, Clerical Support, Situational Awareness, and Continuous Performance Improvement.
Skills & qualifications
Skills
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Full job description
Description
Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.
Summary:
Provides communication and administrative support between hospital and internal/external customers for the patient conveyancearea by using interventional and critical thinking skills. Ensures continuous and effective service of the patient conveyance system. In general terms, is the first point of contact for internal and external customers.
Responsibilities:
1.Receives incoming calls from customers; prioritizes, dispatches and follows up to completion.
2.Evaluates all potential problems and situations from incoming phone calls or from the monitoring of all computer-aided dispatch management systems and other related communication mediums.
3.Provides clerical support to the EMS administration i.e. schedules meetings, reports and tracks incident reports, employee absences, assist with shift coverages.
4.Maintains situational awareness and notifies EMS administration of specific and evolving situations in the community (high impact events)
5.Contributes to continuous performance improvement activities.
6.Fulfills all compliance responsibilities related to the position.
7.Answer all incoming telephone calls and route calls promptly as appropriate within the service.
8.Maintain two-way radio communication with all field staff, operate the computer aided dispatch (CAD) equipment
9.Book, document all emergent and non-emergent requests for service.
10.Relay requests for service to appropriate resources.
11.Track and strategically deploy all transportation resources with CAD, maintain equipment within the communications center
12.May participate in orientation of new employees.
13.Recommends change and provides feedback to supervisory staff to ensure smooth operation of the system.
14.Maintains communications center in neat condition.
15.Maintain an ample amount of the appropriate paper work copies from the master book needed for ambulance and wheelchair calls.
16.Contact all facilities for the next day to verify scheduled trips. This verification is to include the location of pick up, drop off location, wheelchair needed, bariatric etc.
- Fulfills all compliance responsibilities related to the position.
18.Performs other duties as assigned.
Education Skills Experience:
Emergency Medical Technician training and certification.
High School graduate, or equivalent, with a minimum of 6 months as a dispatcher in a relevant field. (EMS /Clinical background is preferred).
Tech-savvy with knowledge of computer aided dispatch software (CAD). Advanced data entry skills. Knowledge of procedures and guidelines for emergency situations. Proficient in English 9 oral and written). Outstanding organizational and multitasking abilities.Active listener with excellent communication skills. Sound judgment and critical thinking.
Working Conditions:
Manual: Little or no manual skills/motor coord & finger dexterity
Occupational: Little or no potential for occupational risk
Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force
Physical Environment: Generally pleasant working conditions
Company: WCHN Affiliates
Org Unit: 650
Department: Northwell Health Ambulance CT
Exempt: No
Salary Range: $19.54 - $37.94 Hourly
It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of age, race, creed/religion, color, national origin, immigration status, or citizenship status, military or veteran status, sexual orientation, sex/gender, gender identity, gender expression, height, weight, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, their or their dependent’s sexual or other reproductive health decisions, or other characteristics protected by applicable law.
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