Cluster Learning and Development Manager
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Accor Hotels is hiring a Cluster Learning and Development Manager. The role assists in creating, implementing and facilitating the hotel training plan and budget, conducts annual training needs analysis, coordinates training activities, builds industry partnerships, maintains training records and calendar, manages a resource library, supports new hire orientation, and helps implement policies.
Key focus areas include Assist in creating, implementing and facilitating the hotel training plan and budget, Conduct annual training needs analysis and coordinate with department managers, and Initiate, coordinate, deliver and follow-up on all training activities within the hotel.
Important skills include Reading English, Writing English, and Oral English Proficiency. Preferred (not required): Leadership, Interpersonal Skills, Training Skills, and Communication.
Skills & qualifications
Skills
Qualifications
Full job description
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Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
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Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members
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Initiate, coordinate, deliver and follow-up on all training activities within the hotel
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Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
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Update and maintain accurate records of training activities and participant information
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Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
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Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all employees
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Share responsibilities for the integration and orientation process of new hires
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Assist with the implementation of new policies, procedures, and standards
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Bachelor’s Degree in Human Resources Management / Hotel Management
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Minimum 7 years of training experience in Hospitality
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Excellent reading, writing and oral proficiency in English language
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Strong leadership, interpersonal and training skills
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Good communication and customer contact skills
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Results and service oriented with an eye for details
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Excellent presentation skills
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