Client Success Leader
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At a glance
Job overview
Machinify is hiring a Client Success Leader. Machinify is a healthcare intelligence company focused on payment integrity, delivering value, transparency, and efficiency to health plan clients. This role on the Customer Success Team involves client interactions, operational processes, and improving client satisfaction. The ideal candidate will ensure timely issue resolution, anticipate client needs, and collaborate with internal and external teams to optimize operational success.
Key focus areas include Ensure the Machinify team delivers value to clients through efficient operational processes, enhanced reporting, comprehensive user training, and exceptional support strategies, Help create and drive execution on client strategy including intentional relationship building and supporting growth expansion initiatives, and Identify actionable insights from healthcare claims data and results.
Successful candidates bring 5-7 Years Client-Facing Experience, High School Diploma/GED, and Travel Up To 25% Of Year. Important skills include Cultivating Relationships, Influencing Relationships, Healthcare Payer Market Knowledge, Analytical Strength, Curiosity, and Observations Making. Preferred (not required): Client Interactions, Operational Processes, Client Success, and Issue Resolution.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Experience Required
5 - 7 years
Minimum Education Required
High School Diploma/G.E.D.
Compensation
$130,000.00 - $160,000.00 / yearly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise. We're constantly reimagining what's possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs.
About the Opportunity
At Machinify, we're constantly reimagining what's possible in our industry-creating disruptively simple, powerfully clear ways to maximize our clients' financial outcomes today and drive down healthcare costs tomorrow. As part of the Customer Success Team, you will focus on client interactions, operational processes and procedures, and improving client success/satisfaction within our payment integrity platform. The ideal hire will ensure timely issue resolution and take action on anticipated client needs to deliver value. You will collaborate closely with operational and technical teams, both internally and externally, to optimize operational success and ensure the Machinify team delivers the best value to our clients through exceptional support strategies.
What you'll do
Ensure the Machinify team delivers value to our clients through efficient operational processes, enhanced reporting, comprehensive user training, and exceptional support strategies
Help create and drive execution on client strategy including intentional relationship building and supporting growth expansion initiatives
Identify actionable insights from healthcare claims data and results
Project financial results and company revenue based on KPI data and business dynamics
Review all client-facing reporting for accuracy, including reports on
Impacts of policy customizations or modifications
Comparing actual results to expected or projected results
Trends by product, line of business, policy, providers, etc.
Develop a deep understanding of the assigned client's organizational structure, business objectives, and areas of opportunity and translate that understanding into a unique value proposition that Machinify can deliver measurable results against
Generate materials and reporting that can be leveraged to deliver insights to the customer and demonstrate how the program is performing against key success metrics
Document and create organizational visibility to key internal stakeholders on:
Insights including outstanding roadmap opportunities, areas of risk, and key client activities and expectations
Progress of weekly/monthly/quarterly initiatives
Key account metrics (e.g., relationship status, progress to goals, roadmap, etc.)
Work with leadership to communicate and message actionable findings to support client understanding of the data
Become an expert on company platform(s) to support client workflow, delivery, and user onboarding and training
Introduce new functionality, solutions, or capabilities and receive product feedback for formal communication internally to our Product team
Support client contracting efforts and SLA management
Monitor solution performance and deliver quantifiable and qualitative insights to customers via regular meetings, quarterly business reviews, etc.
Act as a key contact for client inquiries, client support, and all key client deliverables
Occasional travel requirements up to 25% of the year to meet client needs
What experience you bring (Role Requirements)
5-7 years in client-facing roles (client management, customer success, or similar role)
Proven track record for cultivating and influencing relationships within the healthcare payer market
Previous experience in the healthcare Payment Integrity space highly preferred
Possess analytical strength and curiosity to make observations, understand questions and explain answers in and about data sets and data processes for healthcare claims
Excellent communication skills equally adept at presenting prepared materials and speaking to relevant topics extemporaneously
Ability to work with a range of individuals, manage multiple requests with fast turn-around deadlines
Driven self-starter mindset, seeking to make a high impact, and eager to collaborate in a cross-functional team environment
Ability to navigate ambiguity and operate in a autonomous work culture
High attention to detail and process oriented
Holds a high level of integrity
What We Offer
Work from anywhere in the US! Machinify is digital-first.
Top Medical/Dental/Vision offerings
FSA/HSA
Tuition reimbursement
Competitive salary, 401(k) with company match
Additional health and wellness benefits and perks
Flexible and trusting environment where you'll feel empowered to do your best work
The salary for this position is based on an array of factors unique to each candidate: Such as years and depth of experience, set skills, certifications, etc. We are hiring for different levels, and our Recruiting team will let you know if you qualify for a different role/range.
Pay range: $130,000-$160,000 + Annual Bonus
Equal Employment Opportunity at Machinify
We are committed to equal employment opportunity regardless of r ace, color, ancestry, r eligion, s ex, national origin, s exual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable law. In accordance with applicable state laws, we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please let our recruiters know. See our Candidate Privacy Notice at:https://www.machinify.com/candidate-privacy-notice/
Equal Opportunity Employer
Veteran Friendly Employer
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
4249951009
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