General Manager - RICHMOND WEST END
Hand & Stone Massage and Facial Spa
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At a glance
Job overview
Hand & Stone Massage and Facial Spa is hiring a General Manager - RICHMOND WEST END. Hand & Stone Massage and Facial Spa – Richmond West End seeks a high‑impact, performance‑driven General Manager to lead the spa team and business, build culture, deliver exceptional guest experiences, and drive sales, revenue, and profitability.
Key focus areas include Lead spa operations and overall performance, Drive sales growth, membership performance, and profitability, and Recruit, hire, and retain a high‑performing team.
Successful candidates bring 3-5 Years Of Leadership Experience and Flexible Schedule. Important skills include Sales Growth, Membership Performance, Profitability, Key Metrics Reporting, P&L Ownership, and Recruiting. Preferred (not required): P&L Experience.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Benefits:
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401(k)
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401(k) matching
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Bonus based on performance
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Competitive salary
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Dental insurance
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Employee discounts
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Health insurance
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Opportunity for advancement
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Paid time off
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Training & development
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Vision insurance
Hand & Stone Massage and Facial Spa – RICHMOND WEST END (1515 N. Parham Rd, Richmond, VA 23229) is seeking a high-impact, performance-driven General Manager to lead both the team and the business.
This role is ideal for a people-first, servant leader who can build a strong culture, deliver an exceptional guest experience, and drive sales, revenue, and profitability. You’ll own spa performance while developing a team that consistently delivers results.
Lead the Business
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Spa operations and overall performance
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Sales growth, membership performance, and profitability
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Key metrics, reporting, and P&L ownership Build the Team
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Recruit, hire, and retain a high-performing team
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Lead, coach, and develop your team with a people-first mindset
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Build a culture of accountability, engagement, and service excellence
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Ensure a World Class Client experience (WCCE) across all touchpoints Drive the Results
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Increase revenue through memberships, service utilization, and retail performance
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Use reporting and data to identify opportunities and improve results
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Optimize scheduling and staffing to support both service and business needs
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Execute local marketing and community outreach initiatives What We’re Looking For
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3–5 years of leadership experience
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Proven success driving sales and team performance
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Strong communication and leadership skills
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A balance of people leadership and business acumen
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Strong experience working with KPIs is required
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P&L experience strongly preferred
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Comfort in a fast-paced environment
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Flexible schedule (nights/weekends/holidays) What’s in it for You
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Medical, Vision, Dental, Life Insurance
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401K with 5% company match
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Base salary + performance-based bonuses
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Paid Time Off
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Service & product discounts
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Strong support system and people-first culture
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Growth opportunities within a multi-unit organization Who We Are FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first.
We can’t wait to meet you!
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