Operations Enablement Specialist
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At a glance
Requirements
Credentials this posting asks for.
Job overview
FM is hiring an Operations Enablement Specialist. The Operations Enablement Consultant plans, organizes, executes and measures programs that create two-way client interactions, supporting client retention and risk improvement while partnering with marketing functions to develop client‑centric assets and events.
Key focus areas include Plan, organize, execute and measure client interaction programs, Support client retention and risk improvement objectives, and Partner with marketing functions to develop and deploy client‑centric assets.
Important skills include Communication, Project Management, Influence, Lead Initiatives, Microsoft Products, and Web Mining. Preferred (not required): Microsoft Dynamics 365.
Skills & qualifications
Skills
Qualifications
Full job description
The Operations Enablement Consultant plans, organizes, executes and measures programs – directly and through the Client Service Team (CST) – that create relevant, two-way interactions with clients to inform and influence their buying decisions and strengthen their broader relationship with the organization.
Aligned to a CST/Operation, this role supports client retention and risk improvement objectives and enables the success of Operations as needed. The Operations Enablement Consultant partners with multiple marketing functions to develop and deploy high-impact, client-centric assets and plans, including customized content, resources and local events. They leverage external marketing programs and campaigns for targeted accounts we wish to retain and ensure these efforts are tailored to client needs.
To increase face-to-face relationship-building time for Account Managers (AMs) and Account Engineers (AEs), the Operations Enablement Consultant conducts account research, develops personalized client content, and coordinates the use of marketing programs, campaigns and local events with focused accounts. They ensure that AMs/AEs have the requisite data, insights, and marketing resources to efficiently and effectively retain clients and drive risk improvement.
In addition, the Operations Enablement Consultant leads and oversees the day-to-day responsibilities of the assigned CST, as well as any related project work, providing guidance and support to Operations Enablement Specialists and other team members as needed.
Qualifications
Minimum Education Required to Perform Essential Job Functions
4 Year / Bachelors Degree
Minimum Years of Experience Required to Perform Essential Job Functions
2-3 years minimum experience required
Additional Experience Qualifier
Field Marketing, Project Management, Sales Enablement
Skills
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Excellent verbal and written communication skills
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Project management skills
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Ability to influence and lead initiatives
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Thorough knowledge of the complete suite of Microsoft products
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Experience with CRM systems (i.e., Microsoft Dynamics) a plus
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Proven experience mining the web and familiarity with social networking tools
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Proven ability to multitask and establish priorities
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Ability to be proactive, goal oriented and collaborative
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Ability to quickly learn new technologies
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Facilitate strategic account planning
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