Hotel Front Desk
Florence, SCJobPosted 7mo agoSeen in employer's feed 4 days ago
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Job overview
Raldex Hospitality is hiring a Hotel Front Desk. The Guest Relations Manager will provide exceptional service to guests, improve customer satisfaction, and resolve complaints effectively. This role involves assisting with guest queries and disputes, handling arrivals and departures, and acting as a communication hub between guests and team members. The manager will also inform guests about service updates and provide reports to senior management.
Key focus areas include Provide exceptional service to guests, Implement plans to improve customer satisfaction, and Assist with guests queries/disputes.
Successful candidates bring BA/BSc Hospitality Business and Experience Guest Relations Manager. Important skills include Customer Service, Hospitality Industry Knowledge, ERP, MS Office, Leadership, and Effective Communication. Preferred (not required): Exceptional Service, Customer Satisfaction Improvement, Complaint Resolution, and Guest Handling.
Skills & qualifications
Skills
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Full job description
About the Guest Relations Manager position
We are seeking an experienced Guest Relations Manager to join our company. You should possess an outgoing personality to make clients feel satisfied and comfortable. You will assist with guests' enquiries and resolve any unsatisfaction.
Guest Relations Manager responsibilities are:
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Providing exceptional service to guests
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Implementing plans to improve customer satisfaction
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Assisting with guests queries/disputes
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Resolving complaints effectively
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Sharing tips with the team to enhance customer service
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Handling the arrival and departure of guests
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Acting as a communication hub between guests and team members
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Informing guests about updates of services
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Providing reports to senior manager on the activities
Guest Relations Manager requirements are:
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Experience as a Guest Relations or Hospitality Manager
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Excellent customer service skills
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Knowledge of the hospitality industry
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Familiar with ERP and MS Office softwares
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Great leadership skills
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Effective communication skills
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BA/BSc in Hospitality, Business or a related field
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