COPY - Lifecycle Engagement Coordinator

Job Description

Overview: One of Insight Global’s higher education clients is seeking an organized, people‑oriented Lifecycle Engagement Coordinator to support the growing volume of branded merchandise requests across the university. This entry‑level role focuses on managing incoming custom merchandise tickets, coordinating with internal requestors and external vendors, and ensuring smooth operations. The ideal candidate is detail‑driven, comfortable juggling multiple tasks, and confident communicating boundaries and process expectations in a positive, service‑minded way.

Day-to-Day Responsibilities:

Manage merchandise‑related tickets, including custom orders and routine branded item requests

Serve as the first point of contact for custom merchandise inquiries, gathering requirements and clarifying order details

Coordinate with vendors to confirm pricing, timelines, product options, and invoicing

Communicate updates to internal requestors and ensure all order details are accurately captured in the ticketing system

Assist with inventory‑related tasks, product uploads, and basic reporting as needed

Participate in recurring meetings with the merchandise vendor and internal teams

Uphold established processes, reinforce guidelines with requestors, and escalate issues when appropriate

Contribute ideas for improving workflows, consolidating orders, and enhancing store operations

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Bachelor’s degree in Marketing, Communications, Public Relations, Business, or a related field

0–1 year of professional experience in marketing, coordination, events, or similar roles

Strong organizational skills and the ability to manage multiple requests simultaneously

Clear, confident communication skills with the ability to set expectations and maintain positive relationships

Comfort working in ticketing or task‑management systems (Workfront experience is a plus)

Ability to stay calm under pressure and navigate fast‑changing priorities Experience with Shopify or other e‑commerce platforms

Background supporting events, merchandise programs, or vendor coordination

Creative problem‑solving skills, especially around inventory, product ideas, or process improvements