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At a glance
Job overview
Doppel is hiring an IT Analyst. Doppel is hiring a contractor experienced with Onsite IT Analyst to support its New York City office and global remote workforce, seeking a detail‑obsessed, service‑driven individual passionate about delivering an exceptional IT experience.
Key focus areas include Provide Level 1 & 2 support for onsite employees and remote team members worldwide, Triage and resolve incoming tickets across hardware, software, and account‑related issues, and Maintain and support office technology including A/V systems, conference rooms, printers, and network equipment.
Important skills include Level 1 Support, Level 2 Support, Hardware Troubleshooting, Software Troubleshooting, Account Management, and A/V Systems.
Skills & qualifications
Skills
Qualifications
Full job description
The Role
Doppel is hiring a contractor experienced with Onsite IT Analyst to support our New York City office and global remote workforce. This role is ideal for someone who is detail-obsessed, service-driven, and passionate about delivering an exceptional IT experience.
What You’ll Do
- Provide Level 1 & 2 support for onsite employees and remote team members worldwide.
- Triage and resolve incoming tickets across hardware, software, and account-related issues.
- Maintain and support office technology including A/V systems, conference rooms, printers, and network equipment.
- Manage asset inventory and oversee the full lifecycle of devices (procurement → deployment → retirement).
- Support onboarding/offboarding, device setup, and access management.
- Contribute to IT projects, documentation, and continuous improvement efforts.
What We’re Looking For
- 2-4 years of hands-on IT support experience in fast-paced environments.
- Meticulous attention to detail and a commitment to delivering a best-in-class support experience.
- Strong problem-solving ability and a self-driven, proactive work style.
- Excellent communication skills and a calm, customer-focused approach.
- Experience supporting MacOS devices and various SaaS business tools.
- This role requires to be in office 5 days a week.
Why Join Doppel
- The hourly rate for this role is $60-$70/hr.
- A high growth environment where your work has immediate impact and visibility
Salary Range
$60—$70 USD
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