Specialist I Centralized Services WAH
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At a glance
Job overview
Walgreens is hiring a Specialist I Centralized Services WAH. The Specialist I Centralized Services WAH handles a high volume of inbound and outbound calls with customers, physician offices, patients, and third‑party providers, following standard SOPs under direct supervision while ensuring efficient and courteous service.
Key focus areas include Resolve routine general questions and problems submitted by customers, physician offices, patients and third‑party vendors following established guidelines, Log and track inquiries using a computer application and document contact interactions and actions taken, and Coordinate with other functional areas and refer unresolved escalated issues for further investigation.
Successful candidates bring High School Diploma Or GED. Important skills include Keyboarding Skills 25 WPM, Basic PC Skills, Basic Search Engines Skills, Communication, Keyboarding Skills, and PC Skills. Preferred (not required): Keyboarding Skills 35 WPM, Spanish Fluency, English Fluency, and Customer Service.
Skills & qualifications
Skills
Qualifications
Full job description
1858902BR
Title:
Specialist I Centralized Services WAH
Job Description:
Job Summary
Responsible for a high volume of inbound and outbound calls with customers, physician offices, patients or third party providers about the company’s products or services following standard SOPs and procedures, working under direct supervision. Ensures all contacts receive efficient and courteous service. Duties may vary based on assigned department.
Job Responsibilities
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Resolves routine, general questions and problems submitted by customers, physician offices, patients and third party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Directs complex questions and problems to more senior staff level.
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Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties. Documents contact interactions, records details, complaints, comments and actions taken.
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Coordinates with other functional areas as necessary. Refers unresolved escalated issues as designated by the departments for further investigation.
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Contacts customers, physician's office, patient or third party vendor to respond to inquiries or to notify them of investigation results and planned adjustments.
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Handles inquiries for one or more lines of business.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Auto req ID:
1858902BR
External Basic Qualifications:
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High School Diploma or GED.
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Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
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Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
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Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
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Communicate effectively in writing and verbally.
Work Location Address:
108 WILMOT ROAD,DEERFIELD,IL 60015
Job Function:
Customer Contact Center
Preferred Qualifications:
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At least 1 year of customer service experience in centralized services or call center environment.
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Experience in Retail or healthcare.
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Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
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Intermediate level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
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Fluency in Spanish and English.
We will consider employment of qualified applicants with arrest and conviction records.
#VHDEI
An employee in this position can expect a salary/hourly rate between $16.00and $20 plus bonus pursuant to the terms of any bonus plan, if applicable. The actual compensation offered will depend on experience, seniority, geographic locations, and other factors permitted by law. To review benefits, please click here jobs.walgreens.com/benefits .
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Company Indicator:
Walgreens
Common Location:
2225 S PRICE RD,CHANDLER,AZ,85286-07201-05823-S
Max Rate:
20
Start Rate:
15
Pay Grade ID:
PROCS-SPEC1
Pay Type:
Hourly
Remote_Posting:
Yes
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