Technical Service Engineer II

Job Summary:

The Service Engineer II, Program Implementation Auditor is responsible for providing ocean going vessels with on-site and remote technical assistance regarding water and chemical treatment asset protection program adherence, energy management programs, cleaning solutions, welding, refrigeration and sealing products and installation services and repair of equipment. The Service Engineer II, Program Implementation Auditor will investigate and approve operational quality of onboard programs, processes and system equipment and instruct vessel crew in the operation and maintenance of the programs and systems. The Service Engineer II, Program Implementation Auditor will utilize advanced analytical, technical, and problem solving skills to best match vessel needs with appropriate programs and products. Serves as company liaison with customer on administrative and technical matters for assigned projects.

Principal Duties and Responsibilities:

Analyze current application of Drew Marine programs and products onboard vessels

Evaluate consistency of Water Treatment and Energy Management programs through on-site sample analysis, observation, and investigations

Collaborate with Chief Engineers and marine officers about full scope and application of Drew Marine product line

Abide by a culture of safety

Participate in a culture of accountability, teamwork, transparency, commitment, and passion

Provide solutions for increased efficacy of Drew Marine products and identify and research potential vessel needs

Supervise, whenever necessary, inspections, chemical cleanings, and installation and repair of Drew Marine equipment

Provide training to the crew

Maintain vessel information files through the use of service/technical assistance reports and conceptualize information towards achieving actionable knowledge for vessels, vessel managers, and Drew Marine

Visit accounts with Account Executives and Area Manager to better understand client needs & key contacts and prepare for and participate in technical reviews

Other complex tasks and projects may be assigned from time to time requiring a degree of autonomy

Required / Desired Knowledge, Experiences and Skills:

Relevant Bachelor’s degree with 5-8 years’ experience, or 8-12 years of related experience, in a technical role in the Marine or Chemical industry

Strong interpersonal skills when working with colleagues and international maritime clients

Strong communication skills, both verbal and written

Strong technical knowledge and experience

Strong practical abilities with general computer applications, with specific experience with engineering applications a plus

Flexible and motivated work ethic, with desire to serve the needs of the clients

Commitment to safe working practices and environmental stewardship

Understanding of maritime regulations a plus

Education/Certifications:

Bachelor’s degree or equivalent in Marine, Chemical, or Mechanical Engineering or 8-12 years of related experience in a technical role in the Marine or Chemical industry

Ability to secure local transportation identification passes

Physical Working Environment:

Position may be exposed to harsh industrial and external elements such as heat, vibration, noise and weather when onboard vessels and at ports. Must be able to navigate the structures and obstacles commonly found on ocean going vessels, such as vertical stairs, gangways, and narrow passages, and poses safety awareness around operating machinery and moving objects. Position requires travel approximately 25%.

The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified.

Drew Marine provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions at Drew Marine are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.