Desktop Support Technician
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Stock Yards Bank & Trust is hiring a Desktop Support Technician. The Desktop Support Technician I serves as the initial point of contact for end-users within a physical Windows PC environment. This role involves troubleshooting and resolving computer hardware, software, and printer issues reported to the helpdesk, as well as assisting with hardware/software implementation and deployment activities. The technician will also provide user account administration and mobile device support.
Key focus areas include Provide Tier 1 troubleshooting of computer hardware/software/printer problems, Perform basic network troubleshooting, and Setup/Relocate equipment for new/transferring employees.
Successful candidates bring High School Or GED Equivalent, 1-2 Years Helpdesk Support Experience, and Driver’s License Required. Important skills include Microsoft Windows OS, Microsoft Office 365, Outlook, Exchange M365, Troubleshoot Hardware And Software Problems, and Communicate Technical Material.
Skills & qualifications
Skills
Qualifications
Full job description
Compensation
$
Hours Per Week
40
Number Of Positions
0
Job Description
Job Title: Desktop Support Technician I
FLSA Status: Non-Exempt
Department: Enterprise End-User Services
Hours of Operation: Monday – Friday (Saturdays by rotation, 8:00am – 12:00pm), overtime as required
General Job Summary:
First point of contact for end users in a physical Windows pc environment. Troubleshooting and resolving computer hardware, software, and printer problems reported to the helpdesk.
Organizational Duties and Responsibilities:
Supports the mission, vision, and philosophy of the Bank. Complies willingly with all organizational policies and procedures.
Supports all functions that maintain compliance with regulatory agencies.
Essential Duties and Responsibilities:
Provide Tier 1 troubleshooting of computer hardware/software/ printer problems
Basic Network troubleshooting
Setup/ Relocate equipment for new/ transferring employees
Assist in hardware/software implementation/ deployment activities
Provide user account administration
Provide support for user’s mobile devices with MDM
IT project participation
Gather required information for requests to be escalated to T2 or advanced teams
Other Functions:
Utilize helpdesk tracking software
Assist with creating & maintaining procedures for the team
Onsite support & equipment setup at remote locations
Working Conditions:
Works in office setting
Travel to branches as needed
Minimum Job Requirements:
Education: High School or GED Equivalent
Experience:
1-2 years of experience in a helpdesk support environment or educational equivalent
Strong working knowledge of Microsoft Windows OS and Microsoft Office 365 applications, including Outlook in an Exchange M365 environment
Specific Skills:
Ability to troubleshoot and resolve hardware and software problems
Ability to communicate technical material in "user friendly" manner
Detail oriented
Self-motivated, dependable, timely
Demonstrate initiative
Practice active learning skills
Ability to prioritize tasks and multi-task various work activities
Ability to work flexible schedules
Ability to combine pieces of information and form relationships or conclusions about unrelated material
Use critical thinking skills to identify strengths and weaknesses of various solutions
Capability to communicate and collaborate with all levels of management and employees
Demonstrate active listening skills
Professional appearance and demeanor
Licenses: Driver’s License Required
Physical requirements:
The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primarily sedentary work performed in an office environment
Ability to sit for extended periods of time while working at a computer
Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
Visual acuity sufficient to read computer screens, printed documents, and financial data
Occasional standing, walking, bending, or reaching
Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)
Place of Work
On-site
Requisition ID
44972
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