Student Worker, Customer Support - 3PL
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At a glance
Job overview
ArcBest is hiring a Student Worker, Customer Support - 3PL. The Student Worker, Customer Support - 3PL assists with day‑to‑day support for third‑party logistics customers, gathering information, updating systems, organizing records, and providing follow‑up as directed while supporting internal teams through established procedures and customer support tools.
Key focus areas include Assist with day‑to‑day customer support tasks for third‑party logistics customers., Gather and enter customer, shipment, and operational information into designated systems., and Help monitor customer support activity and notify team members of updates or issues..
Important skills include Microsoft Office Suite, Active Learning, Customer Focus, Initiative, Interpersonal Relationships, and Problem Solving.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
The Student Worker, Customer Support - 3PL assists with day-to-day support for third-party logistics customers. This position helps gather information, update systems, organize records, and provide follow-up as directed. The role supports internal teams by following established procedures and assisting with customer support tools.
Responsibilities
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Assist with day-to-day customer support tasks for third-party logistics customers.
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Gather and enter customer, shipment, and operational information into designated systems.
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Help monitor customer support activity and notify team members of updates or issues.
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Assist with customer follow-up by preparing information and communicating updates as directed.
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Support internal teams by organizing customer communications and operational records.
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Follow established procedures to help support consistent customer account handling.
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Assist customers and internal users with website access or customer-facing support tools.
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Other duties and projects, as assigned.
Requirements
Education:
- Currently pursuing a college degree.
Experience:
- No prior experience necessary.
Computer Skills:
- Proficient with Microsoft Office Suite, preferred
Competencies:
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Active Learning
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Customer Focus
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Initiative
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Interpersonal Relationships
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Problem Solving
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Customer Support Operations
Other Details
Work Hours:
- Generally, between 7:00am - 7:00pm with occasional irregular hours depending on workload, customer support needs, and school schedule.
Compensation:
- This is an hourly position paid biweekly.
About Us
ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.
Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It's the kind of people-first culture that's earned recognition as a Best Company to Work For by U.S. News & World Report and one of America's Best Employers for Company Culture by Forbes.
At ArcBest, you're part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you're starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.
An Equal Opportunity Employer M/F/Vet/Disability
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