Box Office Ticket Agent
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At a glance
Job overview
Mohegan Sun is hiring a Box Office Ticket Agent. The Box Office Ticket Agent is responsible for selling tickets and gift cards for the property, ensuring superior customer service. This role involves processing transactions in person and over the phone, distributing will-call tickets, and supporting in-house departments as needed. Maintaining confidentiality regarding event and guest information is also a key aspect of the position.
Key focus areas include Sell tickets via walk up and over the phone, Process gift card transactions via walk up, over the phone and online, and Distribute will call for all ticketed events.
Successful candidates bring Previous Money Handling Experience, Physical Ability Lift 30 Lbs, and Availability Nights Weekends Holidays. Preferred (not required): Mohegan Sun Gift Card Database System, Box Office Ticketing Software, Computer Programs, and Read, Understand And Communicate Information.
Skills & qualifications
Skills
Qualifications
Full job description
JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES
IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE (http://www.myworkday.com/mohegan/d/task/2998$46522.htmld)
Position Summary:
This position is responsible for both ticket and gift card sales for the property, while providing superior customer service.
Primary Duties and Responsibilities: includes but not limited to:
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Sells ticket via walk up and over the phone
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Processes gift card transactions via walk up, over the phone and via Mohegansun.com online store
Secondary Duties and Responsibilities:
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Distributes will call for all ticketed events
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Helps support related in-house departments, as needed
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Maintains confidentiality in regards to event and guest information
Minimum Education and Qualifications:
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Previous money handling experience
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Must be familiar with a computer
Competencies: Incumbent will master the following competencies while in this position:
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Able to read, understand and communicate all necessary information
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Excellent guest service skills
Training Requirements:
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Knowledge of the Mohegan Sun gift card database system
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Proficiency in Box Office ticketing software and other applicable computer programs
Physical Demands and Work Environment:
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Must be able to adapt to a high energy environment that is constantly changing
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Must be able to sit and stand for extended periods of time
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Must be able to lift up to 30 lbs.
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Must be able to work long hours, nights, weekends and holidays, as assigned
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
Work Shift:
Regular
Knock, knock. Hear that sound? That's opportunity!
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.
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