Training Supervisor

Job Title: Training Supervisor

Location: SPI Santiago

Working Model: On-site

Scheduled: 8:00 -5:30 pm - Mon - Fri

GENERAL DESCRIPTION OR PURPOSE OF JOB:

The Training Supervisor is responsible for planning, coordinating, and supervising training programs across all production departments. This role ensures that new hires, transfers, and existing employees receive the skills required to perform effectively. The Training Supervisor develops training standards, monitors progress, and partners with managers to align workforce skills with operational needs.

RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

• Plan, coordinate, and supervise training programs for new hires, transfers, and upskilling of current employees.

• Develop and maintain training materials, SOPs, and skills certification standards.

• Track and monitor training progress through skills matrices and provide regular reports.

• Coordinate with supervisors and managers to align training schedules with production needs.

• Supervise trainers and training operators, ensuring consistency and quality of instruction.

• Lead onboarding processes for new employees, ensuring rapid integration into production roles.

• Support cross-training initiatives to build workforce flexibility and resilience.

SPECIFIC TASKS:

• Maintain and update the skills matrix by department.

• New hires interviews

• Supervise and coach trainers in teaching methods and performance monitoring.

• Develop and standardize training manuals, videos, and visual aids.

• Monitor training effectiveness through UPH and efficiency metrics.

• Report weekly training progress to management and recommend adjustments.

• Coordinate onboarding sessions (orientation, safety, compliance).

• Collaborate with HR on training records and employee certifications.

JOB REQUIREMENTS/SPECIFICATIONS: Note that (i) computer literacy and working-level skill with the basic MS Office suite (Word, Excel, Outlook, Explorer), (ii) good verbal and written communication skills, (iii) good interpersonal skills, and (iv) the ability to work well both individually and in a team environment are default requirements for all Jostens exempt and salaried nonexempt employees.

Required:

• Industrial Engineering, Education, HR, or related degrees.

• Bilingual (Spanish/English) with basic English.

• 3–5 years of experience in training, supervision, or manufacturing leadership roles.

• Strong organizational and communication skills.

• Ability to work across multiple departments and shifts.

• Proficiency in MS Office (Excel, PowerPoint, Word).

Preferred:

• Experience in apparel/textile manufacturing.

• Knowledge of Lean Manufacturing and cross-training systems.

• Bilingual (Spanish/English) with intermediate English preferred.

About Jostens:

Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here (https://f.io/HIAsH659) .

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.