Clinical Coordinator - Customer Service

Full Time

Niagara Falls, NY, US

Salary Range: $18.00 To $24.00 Hourly

Are you E.P.I.C?!

Do you display Empathy, Passion, Integrity, and Commitment? If YES, join us where we hold ourselves to high standards of excellence and cultivate a supportive team environment. As a Respiratory Services - Clinical Coordinator, you'll play a crucial role in serving our patients and community, demonstrating warmth, compassion, and a commitment to our mission of providing quality, innovative healthcare products and services.

The Clinical Coordinator role is a customer service, patient first, role that serves as the primary point of contact for inbound and outbound communications related to respiratory therapy services. This role manages incoming patient calls with professionalism, efficiency, and clinical accuracy, offering direct support to the Respiratory and Complex Respiratory teams, patients, and healthcare providers.

About the Positions

• Collaborate with Complex Respiratory, PAP, PAP Resupply, and Billing departments to resolve issues quickly and promote smooth patient experiences.

• Serve as the main clinical contact for inbound calls regarding respiratory therapy services, addressing a wide range of patient inquiries including resupply eligibility, usage troubleshooting, and equipment questions.

• Answer calls promptly and consistently to uphold reliable service standards.

• Provide service support and compliance assistance for the Complex Respiratory Department.

• Assist patients with scheduling or rescheduling appointments for mask fittings, machine setups, and follow-up visits.

• Contact providers to request, obtain, and upload necessary compliance reports and medical documentation.

• Receive and place inbound and outbound calls to patients and providers, coordinating care among respiratory therapy departments.

• Accurately document all communications with patients and providers in compliance with organizational protocols.

• Process orders for Complex Respiratory services and resupply requests.

• Maintain compliance records for PAP and Complex Respiratory services.

• Obtain authorizations from insurance carriers as required.

• Provide basic troubleshooting support for PAP and Complex Respiratory equipment.

What We’re Looking For

• Demonstrates kindness, friendliness, and a positive attitude.

• Analytical and detail-oriented with excellent organizational skills.

• Maintains a professional, courteous demeanor at all times.

• Proficient in Microsoft Office applications.

• Strong organizational skills with high attention to detail.

• Ability to manage multiple tasks and prioritize effectively.

Qualifications for Success

• High School Diploma or GED required.

• Associates or Bachelor’s degree, preferred.

• Experience in the medical field, a plus.

• Background in customer service highly preferred.

• Knowledge of Medicare, Medicaid and third-party insurances, a plus.

What You Get - Benefits That Go Beyond the Basics

• Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well

• Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked

• Time to Recharge - Generous PTO, Vacation and 9 Paid Holidays

• Extra Support When You Need It - Short Term Disability (optional) and Company-Paid Long-Term Disability and Free Confidential Employee Assistance Program

• Education That Pays Off - Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs

• Be Part of Something Bigger - Join an organization that values giving back through community programs

Compensation

• $18.00 - $24.00, per hour dependent on experience

Shift

• 8:30am – 5:00pm, Monday – Friday

Location

• Wheatfield, NY