Call Center Representative (Onsite)
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At a glance
Job overview
Waste Connections is hiring a Call Center Representative (Onsite). E.L. Harvey & Sons, a Waste Connections Company, seeks a Call Center Representative in Westborough, MA to provide customer service, process orders, accept payments, and resolve service issues while ensuring safety and cost‑effective solutions.
Key focus areas include Answer customer calls and process orders for new service, discontinuance, or changes in service, Accept payments, research billing inquiries, and update customer account information, and Interact with customers and employees to determine service requirements, resolve problems or complaints, and seek cost‑effective, safe, environmentally sound solutions.
Important skills include Microsoft Word, Excel, Microsoft Outlook, and Communication. Preferred (not required): Bilingual.
Skills & qualifications
Skills
Benefits
Full job description
E.L. Harvey & Sons, a Waste Connections Company is looking for a Call Center Representative to join the team in Westborough , MA.
Schedule: Monday through Friday 8:30am to 5:00pm
Pay Rate: $25.00 per hour
Why Choose Us?
We are Waste Connections, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service representative with us the minimum responsibilities are:
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Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.
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Accepting payments from customers, researching customer billinginquiries and updating customer account information.
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Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.
What we need from you:
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Bilingual (preferred)
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Experience withMicrosoft Word, Excel and Outlook
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Excellent verbal andwritten communicationskills
What you’ll get from us:
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Competitive Compensation
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401(K) with company match; let us help you save for your future
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Healthcare; Medical, Dental, Vision
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Perks, perks, perks! Employee Assistance Mental Health Program, Emergency Travel Assistance, Prepaid Legal Plan, Scholarship Opportunities for kids, Employee Stock Purchase Plan, Employee Relief Fund
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Insurance: Life, Short Term/Long Term Disability
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
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