Customer Service Associate

Part-time

Walgreens

Utica, NYPart-time$16–18/hrPosted 1mo agoSeen in employer's feed 1w ago

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At a glance

Compensation

$16–18/hr

Location

Utica, NY

Schedule

Part-time

Work Authorization

Not specified

Job overview

Walgreens is hiring a Customer Service Associate. The associate models and delivers a distinctive, delightful customer experience, greets and assists customers and patients, and provides courteous, friendly, fast, and efficient checkout service while handling transactions and returns.

Key focus areas include Model and deliver a distinctive and delightful customer experience, Register sales on assigned cash register and provide courteous checkout service, and Engage customers and patients by greeting them and offering assistance.

Successful candidates bring Willingness To Work Flexible Schedule. Important skills include Fluent In Reading English, Fluent In Writing English, Fluent In Speaking English, and English Fluency. Preferred (not required): Customer Experience, Customer Service Best Practices, Interpersonal Habits, and Walgreens Service Traits.

Skills & qualifications

RequiredNice to have

Skills

Fluent in Reading EnglishFluent in Writing EnglishFluent in Speaking EnglishCustomer ExperienceCustomer Service Best PracticesInterpersonal HabitsWalgreens Service TraitsRecommending Items for SaleRegistering Customer PurchasesProcessing VoidsProcessing ReturnsProcessing Rain ChecksProcessing RefundsProcessing ExchangesMerchandisingInventory ManagementMaintaining RecordsPricing MerchandiseCompany Asset Protection ProceduresCompliance With State and Local LawsConstructing DisplaysMaintaining DisplaysCompleting Resets and RevisionsFood Item SeparationProduct PlacementStock RotationFirst in, First Out MethodRestock OutsStore SystemsStore EquipmentDigital Passport Photo ServicePoster Print and Creative MachineSuggestive Sell of Promotional Photo ProductsPicture Care PlusMonitoring OrdersFilling OrdersDelivering OrdersExterior and Interior MaintenanceCompliance With Company Policies and ProceduresMaintaining Respectful Relationships With CoworkersEnglish FluencyCustomer ServiceCash Register OperationAsset ProtectionDisplay ConstructionStore Systems KnowledgeStore Equipment KnowledgePoster Print and Creative Machine OperationWeb Pick-Up ResponsibilitiesAsset Protection ProceduresConstruct and Maintain DisplaysCompany Policies and ProceduresPoint of SaleRegulated Product ComplianceFood Safety HandlingFIFO Stock RotationPhoto Service OperationsCleaning and MaintenanceCollaboration

Qualifications

Fluent English Reading Writing SpeakingWillingness Flexible Schedule Evenings WeekendsSix Months Retail ExperiencePrior Walgreens ExperienceFluent English Reading Writing Speaking Preferred

Full job description

1843812BR

Title:

Customer Service Associate

Job Description:

Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade-up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Implements Company asset protection procedures to identify and minimize profit loss.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.

Training & Personal Development

Attends training and completes PPLs requested by Manager or assigned by corporate.

Auto req ID:

1843812BR

External Basic Qualifications:

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours

Store:

17724-UTICA NY

Employment Type:

Part-time

Full Store Address:

208 HERKIMER RD,UTICA,NY,13502

Job Function:

Retail

Preferred Qualifications:

Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Company Indicator:

Walgreens

Common Location:

208 HERKIMER RD,UTICA,NY,13502-02314-17724-S

Max Rate:

Pay Type:

Hourly

Start Rate:

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