Patient Access Representative
Part-timeMost applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Requirements
Credentials this posting asks for.
Job overview
Trinity Health is hiring a Patient Access Representative. The Patient Access Representative provides patient‑focused customer service, handles registration and insurance verification, collects financial liability payments, and offers general information to patients, families, and physician offices while adhering to Trinity Health’s mission and values.
Key focus areas include Provide patient focused customer service, Perform outpatient and/or inpatient registration and insurance verification functions, and Collect patient financial liability payments and ensure financial requirements are met.
Important skills include Customer Service, Medical Terminology, Diagnostic & Procedural Coding, Insurance Verification, Explain Benefits, and Patient Registration. Preferred (not required): Secure Authorizations, Financial Liability Collection, Medicare Medical Necessity Knowledge, and Referrals Management.
Skills & qualifications
Skills
Qualifications
Full job description
Employment Type: Part time Shift: Day Shift
Description: Schedule:
- 24 hours per week (rotating days/nights, weekends and holidays
Training: The first two weeks of training are M-F, 8a-430pm must be able to attend this*
Location : Onsite, Shelby
Minimum Qualifications:
- 1 year customer service experience, required
- HS Diploma or equivalent
- HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
Additional Qualifications (nice to have) Medical terminology required & knowledge of diagnostic & procedural coding Insurance verification with the ability to explain benefits, secure necessary authorizations
What you will do:
- Provides patient focused customer service.
- Performs outpatient & / or inpatient registration & insurance verification functions.
- Collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals.
- Provides general information to hospital users, patients, families & physician offices.
Essential Functions:
Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.
Work Focus: Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports.
Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
You've read the whole posting — now see how you match it.