Patient Access Assistant I - Adams Health Center Gettysburg - Days
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At a glance
Job overview
Wellspan Health is hiring a Patient Access Assistant I - Adams Health Center Gettysburg - Days. Works under direct supervision, representing the system professionally and using good customer service practices to conduct patient interviews, explain financial requirements, collect payments, schedule appointments, process registrations, reconcile cash, and support process improvements.
Key focus areas include Conduct patient interview to collect accurate financial, biographic and demographic information for patient visits, Explain financial requirements to patient or responsible party and collect deposits or deductibles as required, and Collect and review registrations to ensure accurate financial and demographic information is entered into systems.
Successful candidates bring High School Diploma Or GED, 3-6 Months Front Desk Or Physician Office Experience, and Customer Service And Safety Reporting Training Within 90 Days. Important skills include Customer Service, Communication, Interpersonal Skills, Medical Office Operations, Reception, and Billing.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Identification 227550
Job Category Revenue Cycle
Job Schedule Full time
Job Shift Shift1 - Day
Locations 40 V Twin Drive, Gettysburg, PA, 17325, US
Assignment Category Not Applicable
FTE 1
Job Description
Full time (40 hours weekly)
Monday-Friday. 8:00am-4:30pm
General Summary
Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of their duties.
Responsibilities
Duties and Responsibilities
Essential Functions:
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Conducts patient interview to collect accurate financial, biographic and demographic information for patient visits.
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Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
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Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
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Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
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Performs various duties for effective check-in and check-out of patients. Receives payment from patients via the kiosk, manually when applicable and issues receipts when requested.
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Reviews and completes pre-arrival, in-basket messages and other work queues as assigned.
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Reconciles daily cash and verified account balances. Performs other tasks related to end of day batch control, cash drawer etc.
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Researches billing questions and problems for patients with billing service.
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Actively supports process flow improvement and provides constructive feedback to Supervisor.
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Assists with service recovery.
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Must have the ability to travel and work at other medical practices as needed.
Common Expectations:
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Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls.
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Prepares and maintains records of patient charges.
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Maintains department records, reports and files.
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Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
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Participates in educational programs and in-service meetings.
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Provides outstanding service to all customers, fosters teamwork, and practices fiscal responsibility through improvement and innovation.
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Proactively approach and greet all guests with a warm and personal greeting.
Qualifications
Qualifications
Minimum Education:
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High School Diploma or GED Required
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Diploma Program Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School) Preferred
Work Experience:
- Less than 1 year 3 - 6 months front desk or physician office experience Required
Courses and Training:
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Customer Service and Safety Reporting Training within 90 days Required and
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Introduction to Medical terminology within 180 days Required and
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Insurance and Compliance Training within 1 year Required
Knowledge, Skills, and Abilities:
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Excellent communication and interpersonal skills.
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Knowledge of medical office operations to include reception, billing and insurance and general office skills.
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Computer skills.
Benefits Offered:
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Comprehensive health benefits
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Retirement savings plan
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Paid time off (PTO)
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Education assistance
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Financial education and support, including DailyPay
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Expanded Paid Parental Leave
For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org) (https://www.joinwellspan.org/benefits/)
WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.
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