Clinic Office Lead - East Village Clinic - Full Time
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Requirements
Credentials this posting asks for.
Job overview
Trinity Health is hiring a Clinic Office Lead - East Village Clinic - Full Time. The Clinic Office Lead oversees day‑to‑day clinic operations, coordinating staff, improving processes, handling scheduling, patient registration, billing, insurance verification, and special projects while ensuring smooth patient flow and adherence to policies.
Key focus areas include Demonstrate Trinity Health Mission, Vision, and Values in behaviors and decisions, Optimize clinic operations including patient registration, billing, demographics, code scanning, denials, and collections, and Oversee staff scheduling, onboarding, education, payroll, timekeeping, and performance management.
Important skills include Collaborative Leadership, Shared Leadership, and Training. Preferred (not required): Staff Coordination, Process Improvement, Troubleshooting, and Workload Assignments.
Skills & qualifications
Skills
Qualifications
Full job description
Employment Type: Full time Shift: Day Shift
Description: Position Tite:
Clinic Office Lead
Department:
Internal Medicine
Position Purpose:
This position is responsible for overseeing the day-to-day operations within the clinic, including staff coordination, process improvement, training, and troubleshooting. The role assists in managing workload assignments, scheduling, patient registrations, and medical records, while ensuring smooth clinic operations and patient flow. The position also involves administrative duties such as coordinating billing, handling patient inquiries, verifying insurance, and managing special projects. The lead serves as a resource for staff, provides direction in the absence of the manager, and ensures adherence to performance expectations and operational policies.
Hours:
Full Time; 40 hours/week
Shifts length 9.5 hours
Job Duties:
-
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
-
Optimizes clinic operations, assisting with patient registration, billing, demographics, code scanning, denials, and collections.
-
Oversees staff scheduling, onboarding , and education. Assists with payroll, timekeeping, and performance management
-
Recognizes and addresses issues, improving clinic flow and ensuring quality patient care . R esponds to patient inquiries.
-
Actively participates in meetings, leads huddles, ensuring adherence to safety, infection control, and departmental policies.
Minimum Qualifications:
-
Must be comfortable operating in a collaborative, shared leadership environment.
-
Associate's degree in related field required . Equivalent years of experience in related fields may be considered in lieu of Associate’s degree.
-
Must have a minimum of 2 years of prior related experience in a medical office or healthcare setting .
-
Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
-
Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
You've read the whole posting — now see how you match it.