Customer Support Engineering – 10

ICONMA, LLC

Fremont, CAJobNo compensation foundPosted 1mo ago

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At a glance

Compensation

No compensation found

Location

Fremont, CA

Work Authorization

Not specified

Job overview

ICONMA, LLC is hiring a Customer Support Engineering – 10. The Customer Support Engineering role involves analyzing non-conformances, verifying suspect products, and maintaining test equipment. This position acts as a communication link between the customer plant and the client, residing at the customer facility. Key responsibilities include expediting non-conforming materials, providing technical support, and coordinating containment activities. The role also focuses on developing customer relationships to improve products and increase business.

Key focus areas include Perform a good first level analysis of non-conformances, Verify all suspect product and maintain product test equipment, and Be the communication link between Customer Plant and Client.

Successful candidates bring 6-10 Years Experience, 10+ Years Experience, and College Degree In Engineering. Important skills include First Level Analysis Of Non-Conformances, Verify Suspect Product, Maintain Product Test Equipment, Communication, Input Data Into Incident Reporting System (IRS), and Technical Support.

Skills & qualifications

RequiredNice to have

Skills

First Level Analysis of Non-ConformancesVerify Suspect ProductMaintain Product Test EquipmentCommunicationInput Data Into Incident Reporting System (IRS)Technical SupportSystem UnderstandingConduct Initial 24 Hour ContainmentCoordinate Additional ContainmentResponse TeamsWrite Weekly Trip ReportMonitor Global Customer Base Return Parts Per Million (PPM) RatesProvide Special Event ActivityCoordinate Special Event ActivityDevelop Customer Relationships

Qualifications

6-10 Years of Related Work ExperienceTraining in Computer ApplicationsCollege Degree With a Major in Engineering

Benefits

Medical Insurance

Full job description

Our Client, a BioTech company, is looking for a Customer Support Engineering – 10 for their Fremont, CA location. Responsibilities:

Perform a good first level analysis of non-conformances.
Verify all suspect product and maintain product test equipment.
Be the communication link between Customer Plant and Client.
CSE will reside at customer facility.
Expedite non-confirming material back to Client same day. Input data into Incident Reporting System (IRS). Provide technical support and system understanding.
Conduct/coordinate initial 24 hour containment.
Where required, coordinate additional containment.
Be an integral part of the response teams.
Write a weekly trip report. Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates.
Provide/coordinate special event activity.
Develop customer relationships in the plant to improve the product and maintain or increase the business.

Requirements:

6-10 years of related work experience.
Training in computer applications.
College degree with a major in Engineering.
10+ years of related work experience.
Training in computer applications.
College degree with a major in Engineering.

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities

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