L3 Application Support Engineer

Job Description

Key Responsibilities

 · Partner with cross-functional teams to expedite issue resolution and manage to SLAs

 · Support and maintain infrastructure and applications, including off-hours support (24 x 7) as required

 · Test infrastructure and application changes

 · Establish priorities and develop functional and programming specifications for application enhancements and modifications

 · Participate in the application technical design process; design, code, and unit test application changes using SDLC best practices

 · Complete estimates and work plans for design, development, implementation, and rollout tasks

 · Monitor systems, consoles, and performance for service interruptions or delays

 · Address and resolve infrastructure system failures

 · Execute, log, and report break/fix changes, service requests, and support activities

 · Maintain operational procedures, processes, and scripts; follow documented processes to ensure infrastructure stability

 · Own incident and problem management: drive major incident response, root cause analysis, and post-incident reviews

 · Champion engineering standards and continuously improve software delivery processes

 · Build partnerships across application, business, and infrastructure teams

Independently execute large projects and lead other analysts in completing projects

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Major Incident Management experience

• RCA/Problem Management rigor

• Production troubleshooting under pressure across a mixed stack

• Willing to participate in a scheduled on-call rotation (nights/weekends/holidays) for 24x7 support