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Flood Insurance Support

Extend Your Team

Muntinlupa, PhilippinesRemoteFull-timeNo compensation foundPosted 7mo agoVerified open 6 days ago
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At a glance

Compensation
No compensation found
Location
Muntinlupa, PhilippinesRemote
Schedule
Full-time
Work Authorization
US work authorization required

Requirements

Credentials this posting asks for.

Associate's degree

Job overview

Extend Your Team is hiring a Flood Insurance Support . The role supports complex account servicing tasks for CH portfolios, handling account closures, insurance renewals, compliance reviews, payment processing, and escalated customer support. It requires strong attention to detail, cross‑functional communication, and the ability to manage time‑sensitive, audit‑sensitive requests.

Key focus areas include Review and resolve CH Back‑End‑tagged tickets, Assist with payoff quote requests from CH and lenders, and Process account closure endorsements end‑to‑end.

Successful candidates bring From The Philippines and Can Work Pacific Standard Timezone. Important skills include Attention To Detail, Cross-Functional Communication, Time Management, Account Servicing, Account Closure, and Payoff Processing.

Skills & qualifications

RequiredNice to have

Skills

Attention to DetailCross-Functional CommunicationTime ManagementAccount ServicingAccount ClosurePayoff ProcessingReconveyanceInsurance RenewalsMultiple Priorities ManagementCommunicationInternal Servicing SystemsTicketing PlatformsOFACAudit ProcessesManage Multiple PrioritiesCompliance Concepts

Qualifications

From the PhilippinesCan Work Pacific Standard Timezone5 Years Mortgage Servicing Experience5 Years Loan Operations Experience5 Years Insurance Servicing Experience5 Years Financial Services Experience

Full job description

About the Company:

We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others.

Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards.

We’re looking for detail-oriented, driven, and intuitive operations specialists who want to work with intelligent, motivated, intense, and interesting people to support the company in its goal of offering cutting-edge products and excellent customer service to its clients.

Cultural Values:

  1. Depth and rigor of thought - We try to be rigorous in our thinking & dive into the details.

  2. Minimalist - We are spartan in our design, in our code, and even in our processes.

  3. Speed of execution - We move fast & value decisiveness. We think speed drives quality.

Job Summary

Responsible for managing complex account servicing tasks related to CH portfolios. This role supports end-to-end account closure processes, insurance management, compliance reviews, payment processing, and escalated customer support functions. The position requires strong attention to detail, cross-functional communication, and the ability to manage time-sensitive and audit-sensitive requests.

 

Responsibilities:

Back-End & Account Servicing

  • Review, manage, and resolve CH Back-End–tagged tickets in a timely and accurate manner.

  • Assist with payoff quote requests from CH and lenders.

  • Process account closure endorsements end-to-end, including both Self-Serve and internal requests.

  • Handle account-closing–related unblock requests.

  • Post manual payments accurately and in compliance with internal controls.

Reconveyance & Compliance

  • Prepare bi-weekly reconveyance requests for audit review.

  • Submit bi-weekly reconveyance requests to ProTitle following audit approval.

  • Review and clear OFAC-blocked LIDs in accordance with regulatory requirements.

Insurance Management

  • Manage flood insurance renewals and Letters of Lender (LOL) end-to-end.

  • Manage Homeowners Insurance (HOI) renewals end-to-end for condo accounts.

  • Coordinate with Flood and HOI agencies to resolve coverage, renewal, and compliance issues.

Outbound & Stakeholder Communication

  • Conduct outbound calls to CH, lenders, and Flood/HOI agencies to resolve issues, obtain documentation, and provide status updates.

Customer Support Oversight

  • Manage and support Level 1 Customer Support Specialists, providing guidance, escalation handling, and quality oversight as needed.

QUALIFICATIONS:

  • At least 5 years of experience in mortgage servicing, loan operations, insurance servicing, or financial services preferred.

  • Strong knowledge of account closure, payoff processing, reconveyance, and insurance renewals.

  • Familiarity with compliance concepts such as OFAC and audit processes is a plus.

  • Strong attention to detail and ability to manage multiple priorities.

  • Excellent verbal and written communication skills.

  • Proficiency with internal servicing systems and ticketing platforms.

  • Must be from the Philippines

  • Can work Pacific Standard Timezone

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