Senior People Partner

Job Description:

Who We A re:

We’re C a rt.com, one of the f a stest-growing commerce en a blement comp a nies in the world. We provide the digit a l a nd physic a l infr a structure th a t empowers thous a nds of le a ding B2C, B2B , a nd public sector org a niz a tions to unify commerce oper a tions from product discovery to product delivery.

We’re building tow a rd a world where commerce h a s no bounds. Our enterprise-gr a de softw a re, services , a nd logistics infr a structure, including our own network of omnich a nnel fulfillment a nd distribution centers, en a ble merch a nts to n a vig a te a n incre a singly complex oper a ting l a ndsc a pe a nd drive efficient growth.

Our go a l is to be the glob a l b a ckbone of commerce. To a chi eve it, we’re looking for ent rep reneuri a l, innov a tive , a nd determined te a mm a tes who a re e a ger to help our growing b a se of customers simplify their commerce oper a tions a nd se a mlessly re a ch their own customers, wher eve r they a re. Sound like you? We’d love to he a r from you.

C a rt.com F a st F a cts:

• 6,000+ customers worldwide

• 1,600+ employees glob a lly

• 17 w a rehouses n a tionwide, tot a ling over 10 million squ a re feet of sp a ce.

• He a dqu a rtered in Houston, TX with intern a tion a l offices in Mexico a nd Pol a nd

Our v a lues:

C a rt.com is building a comp a ny th a t is committed to living out these 6 core v a lues:

• Be br a nd obsessed: Our lives a re sh a ped by the br a nds we inter a ct with d a ily. We obsess over the br a nds we serve, a nd a bout the things they c a re a bout.

• Think beyond the box: “We’ve a lw a ys done it th a t w a y” is not a phr a se uttered often a t our office. We cre a te cre a tive solutions to complex problems.

• Don’t give up: We le a rn from our ch a ll eng es a nd see them for wh a t they a re; gre a t building blocks to a n a m a zing br a nd story.

• Spe a k up: We communic a te cle a rly a nd directly bec a use we c a re deeply. Communic a tion is the bedrock of our community.

• Work together: We’ve built a te a m th a t prides itself on diversity of thought a nd b a ckground. Coll a bor a tion is better with contr a st.

• Remember to be hum a n: We work h a rd, but we le a ve room for the people, pl a ces, a nd things th a t we love.

Onsite: This position is open to a pplic a nts or individu a ls who a re loc a ted in or a round D a ll a s,Tx a re a a nd a ble to work onsite.

The Role:

The Senior People P a rtner is a trusted a dvisor a nd str a tegic business p a rtner to our Distribution Center le a dership te a ms . This role blends oper a tion a l execution with str a tegic people p a rtnership—ensuring our sites a re compli a nt, eng a ged, a nd high-performing.

You’ll p a rtner closely with the Region a l HR M a n a ger, Site Directors, a nd bro a der People Te a m to support employee rel a tions, perform a nce m a n a gement, onbo a rding, compli a nce, a nd le a dership co a ching. You’ll a lso pl a y a key role in process improvement a nd knowledge en a blement through toolkits, pl a ybooks, a nd tr a ining progr a ms for People P a rtners a cross the network.

Wh a t You’ll Do:

People P a rtnering & Employee Experience

• Serve a s a trusted a dvisor to Site Directors a nd le a dership te a ms on a ll people-rel a ted m a tters.

• Le a d employee rel a tions investig a tions, disciplin a ry a ctions, a nd co a ching discussions with profession a lism a nd compli a nce.

• A n a ly ze site-l eve l eng a geme nt a nd turnover trends; recommend a nd implement a ction pl a ns to improve retention.

• Support onbo a rding, new hire orient a tion, a nd employee eng a geme nt progr a ms th a t reinforce C a rt.com’s v a lues a nd culture.

Multi-Site M a n a gement

• Oversee 6 sites a cross TX, A Z, C A

• Oversee 250 Full Time Employees a nd Site Le a dership

HR Oper a tions & Compli a nce

• Ensure compli a nce with feder a l, st a te, a nd loc a l l a bor l a ws, m a int a ining strong document a tion a nd rep ort ing pr a ctices.

• Tr a ck, document, a nd m a n a ge m a n d a t ory tr a inings a nd certific a tions (e.g., s a fety, h a r a ssment pr eve n t ion).

• P a rtner with Leg a l a nd Region a l HR to implement consistent compli a nce a nd perform a nce pr a ctices a cross sites.

• M a int a in site-l eve l a udit re a diness a nd p a rticip a te in periodic intern a l reviews.

T a lent M a n a gement & D eve lopment

• Co a ch m a n a gers on perform a nce m a n a gement, go a l setting, a nd feedb a ck best pr a ctices.

• A dminister a nd improve core HR progr a ms including compens a tion, le a ve, benefits, a nd perform a nce reviews.

• Support le a dership c a p a bility by m a n a ging “Workd a y 101 for Le a ders” a nd cur a ting le a rning p a ths in Open Ses a me for m a n a gers a nd individu a l contributors.

• Le a d exit interviews a nd a n a ly ze turnover insights to identify pro a ctive retention str a tegies.

Toolkit, SOP, a nd Process D eve lopment

• Build and maintain People Partner SOPs and toolkits (Workday, Jazz WMS , Open Sesame, policy references).

• Cre a te “C a rt Crew Toolkits” with how-to guides, videos, a nd templ a tes for site-l eve l

• Build a nd m a int a in a n a cquisition pl a ybook outlining key steps, documents, a nd le a dership h a nd-off procedures for new fulfillment sites.

• Cur a te le a rning p a ths in Open Ses a me for m a n a gers a nd individu a l contributors (e.g., co a ching, t a lent d eve lopment)

• M a n a ge Workd a y 101 for Le a ders

Le a dership & Mentorship

• Serve a s a peer mentor a nd “Tr a ining C a pt a in” for new People P a rtners joining the network.

• Provide le a dership in building consistency, profession a lism, a nd community a mong HR site te a ms.

• P a rtner cross- function a lly with Region a l HR, T a lent A cquisition, Le a rning, a nd Oper a tions on sh a red initi a tives.

Oper a tion a l Support & A dministr a tion

• Serve a s a str a tegic senior. People P a rtner to the Site Directors a nd Le a dership te a m supporting People P a rtnership initi a tives, a ctivities, a nd projects.

• Execute a dministr a tive t a sks for f a cility le a ders, including expense reconcili a tion, supply orders, a nd miscell a neous requests.

• Conduct d a ily a nd weekly reviews of time punches, b a ckup for bill a ble vs. non-bill a ble hours, a nd esc a l a te disc rep a ncies.

• P rep a re conference rooms a nd meeting sp a ces—ensuring A V equipment is set up a nd rooms a re cle a n before e a ch use.

• Oversee commun a l sp a ces (b a throoms, bre a krooms, lobbies, office a re a s) to m a int a in cle a nliness, s a fety, a nd supply l eve ls.

• Function a s the prim a ry host for visitors a nd colle a gues in both the office a nd fulfillment center—m a n a ging check-ins, directions, a nd hospit a lity.

• B a ck Up for LTR rep ort ing

Who You A re:

• You’re a rel a tionship builder who thrives in a f a st-p a ced, people-first environment.

• You b a l a nce emp a thy with a ccount a bility, a nd c a n n a vig a te sensitive employee situ a tions with profession a lism.

• You a re det a il-oriented, highly org a nized, a nd c a p a ble of m a n a ging competing priorities.

• You bring a pro a ctive, solution-oriented mindset a nd a bi a s for execution.

• You embody C a rt.com’s v a lues— Be Br a nd Obsessed. Think Beyond the Box. A ct Like a n Owner.

Wh a t You’ve Don e :

• 5+ ye a rs of progressive experience in Hum a n Resources,

• 2+ ye a rs distribution, m a nuf a cturing, or high-growth oper a tion a l environments.

• 2+ ye a rs m a in POC a nd m a n a ging temp a gency rel a tionships

• Fluent: Sp a nish

• 3+ ye a rs experience le a ding employee rel a tions, perform a nce m a n a gement, a nd co a ching site le a dership.

• Experience supporting multi-shift or hourly workforce environments.

• Proven success implementing or improving HR processes a nd SOPs a cross multiple loc a tions.

Nice to H a ves:

• B a chelor’s degree in Hum a n Resources , Business A dministr a tion, or rel a ted field

• SHRM-CP/PHR certific a tion

• Experience with Workday HRIS

Physic a l Dem a nds & Working Conditions:

• Onsite: Homeb a se out of D a ll a s or Terrell Distribution Center

• Weekly: 50% Terrell, 50% D a ll a s

• Tr a vel: 25%; 1 per Month Longview, 1 per Qu a rter or a s business needs A ustin, C A , A Z

• Physic a l Dem a nds: The position m a y require some physic a l effort, including lifting, st a nding for extended periods, a nd occ a sion a l m a nu a l t a sks.

• Environment: The work environment is indoors , but there could be exposure to v a rying temper a tures a nd occ a sion a l noise l eve ls.

Currently, C a rt.com does not intend to hire c a ndi d a t es who will need, now or in the future, C a rt.com sponsorship through a ny non-immigr a nt vis a c a tegory such a s the H-1B, H-1B1, E-3, O-1, or TN.

A ll hiring is contingent on eligibility to work in the United St a tes. We a re un a ble to sponsor or tr a nsfer vis a s for a pplic a nts.

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.