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Order Writer/Merchandiser

Boar's Head Brand/Frank Brunckhorst Co., LLC

Essex, CTFull-timeNo compensation foundTracked 1mo agoSeen in employer's feed 6 days ago
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At a glance

Compensation
No compensation found
Location
Essex, CT
Schedule
Full-time
Work Authorization
Not specified

Job overview

Boar's Head Brand/Frank Brunckhorst Co., LLC is hiring an Order Writer/Merchandiser. The Order Writer/Merchandiser enhances the customer experience by providing in-store support to national accounts during peak periods. This role assesses changing deli conditions throughout the day and tailors support to address store needs in real time. The Order Writer/Merchandiser will be in-store during peak customer traffic periods, including weekends and weekdays until 7 pm.

Key focus areas include Positively impact customer experience by assessing deli service needs and adjusting focus, Actively engage with deli customers through acknowledgment, companion selling, and product information, and Develop Brand loyalty and grow Brand usage by providing recipe ideas.

Successful candidates bring High School Diploma Or Equivalent, 1+ Years Brand Concierge Or 3 Years Retail Sales Or Similar, and Own Transportation And Willing To Travel. Important skills include Customer Experience Enhancement, Deli Service Needs Assessment, Customer Engagement, Companion Selling, Product Knowledge, and Recipe Idea Provision. Preferred (not required): Sanitation Practices and Food Preparation.

Skills & qualifications

RequiredNice to have

Skills

Customer Experience EnhancementDeli Service Needs AssessmentCustomer EngagementCompanion SellingProduct KnowledgeRecipe Idea ProvisionBrand Loyalty BuildingProduct SamplingProduct PresentationConsumer EducationPositive AttitudeEnergetic AttitudeServing AttitudeBehind-the-Counter TrainingExceptional Customer ServiceProduct PairingsSlicing TechniquesSelling Culture CreationService Case SetupMerchandising Material UpdateMarketing Material UpdateBasic Computer SkillsWork Area CleanlinessFood Safety PracticesSanitation PracticesSlicer OperationFood Preparation

Qualifications

High School Diploma or Equivalent1+ Years Brand Concierge Experience or 3+ Years Retail Sales, Customer Service, or Similar Role ExperienceOwn TransportationWillingness to TravelAbility to Transport and Set Up EquipmentInternet-Enabled Cell Phone

Full job description

Hiring Company:

Delicatessen Services Co., LLC

Overview:The Order Writer/Merchandiser is responsible for enhancing the customer experience by providing in-store support to national accounts during peak periods. The role will assess changing deli conditions throughout the day and tailor support to address store needs in real time. The Order Writer/Merchandiser will be in-store during peak customer traffic periods including weekends and weekdays until 7 pm.

Job Description:Essential Functions

  • Positively impact the customer experience at the retail store level by accurately assessing the deli service needs throughout the day and adjusting focus to meet changing needs.

  • Actively engage with the deli customers through timely and sincere acknowledgment, proactive companion selling, and product.

  • Develop Brand loyalty and grow Brand usage by providing recipe ideas to deli customers.

  • Build rapport with deli customers to create and maintain loyal fans of Boar’s Head Brand products.

  • Host a variety of in-store sampling and product pairing events focusing on product presentation.

  • Build awareness of Boar’s Head Brand premium delicatessen products by engaging consumers through product sampling

  • Actively promote Boar’s Head Brand products by educating consumers on flavor, nutritional information, quality, and complimentary products.

  • Possess a positive, energetic, and serving attitude

  • Provide behind-the-counter training to deli employees with a focus on exceptional customer service, product knowledge, product pairings, slicing techniques, etc.

  • Create a selling culture within the deli, mentor deli associates to become passionate about providing exceptional customer service

  • Set service case, ensuring the full product line is displayed in an appetizing manner

  • Maintain retail product presentations; ensure displays are fully stocked, clean, and visually pleasing, and each item is priced.

  • Update merchandising and marketing materials as required

  • Complete additional activities or special projects as assigned

Minimum Requirements

Physical Requirements

  • Ability to stand for a minimum of 4 hours

  • Ability to bend, twist, reach, climb, stoop, kneel, crouch, and crawl

  • Ability to lift or carry objects weighing up to 40 lbs.; push or pull objects up to 300 lbs.

Working Conditions

  • Ability to work in a refrigerated/freezer environment

Job Requirements

  • High school diploma or equivalent

  • 1+ years of experience as a Brand Concierge or 3 years of experience in retail sales, customer service, or a similar role.

  • Basic computer skills

  • Experience with food preparation is helpful but not required

  • Keep work area neat and clean; exhibit good food safety and sanitation practices at all times

  • Willingness to learn and operate a slicer

  • Must have own transportation and be willing to travel to different retail locations within assigned area

  • Ability to transport and set up a folding table, utensils, platters, etc.

  • Must have an internet-enabled cell phone

Location:Ashford, CT, Branford, CT, Chester, CT, Colchester, CT, Essex, CT, Haddam, CT, Hartford, CT, Manchester, CT, Mansfield, CT, Marlborough, CT, Meriden, CT, Middletown, CT, Montiville, CT, Mystic, CT, Naugatuck, CT, Norwich, CT, Norwich, CT, Plainfield, CT, Tolland, CT, Uncasville, CT, Vernon, CT, Westford, CT

Time Type:Full time

Department:Lighthouse Deli Provisions

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