Front Office Supervisor - Hale Hōkūala Kauaʻi, Curio Collection by Hilton
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Job overview
Hilton is hiring a Front Office Supervisor - Hale Hōkūala Kauaʻi, Curio Collection by Hilton. Hilton seeks a Front Office Supervisor for Hale Hōkūala Kauaʻi in Lihue, HI, to lead daily front office operations, supervise staff, manage lobby flow, and resolve guest issues while embodying the brand's hospitality values.
Key focus areas include Supervise front office team and ensure smooth check-ins, check-outs, and guest service delivery, Create team schedules, assign tasks, lead pre-shift meetings, and provide training and feedback, and Respond to guest inquiries and concerns while supporting team members with complex issues.
Important skills include Schedule Flexibility, Supervise Front Office Team, Lead Day-To-Day Team Operations, Lead Guest Issue Resolution, Manage Lobby Flow, and Hospitality. Preferred (not required): Training.
Skills & qualifications
Skills
Qualifications
Full job description
Job Identification: 218180
Job Category: Guest Services, Operations, and Front Office
Job Schedule: Full time
Salary $32/USD/Hourly to $34.75/USD/Hourly
Equal Opportunity Employer EOE, including disability/vets
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor , you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Join the Opening Team at Hale Hōkūala Kaua ʻ i, Curio Collection by Hilton !
Be part of something extraordinary from the very beginning. As a Front Office Supervisor you'll be a part of a team that shapes the guest experience at Hale Hōkūala Kauaʻi, a new oceanfront destination overlooking the Pacific Ocean and Haʻupu Mountain. Located near Kalapaki Beach, Nawiliwili Harbor, and The Ocean Course at Hōkūala, this 210-room resort offers a unique opportunity to help launch a hotel that celebrates the spirit, culture, and natural beauty of Kauaʻi.
Team Members enjoy Hilton travel benefits, complimentary parking and meals, a supportive culture, and excellent opportunities for career growth.
The ideal candidate will possess:
-
Minimum one year of front office experience
-
Schedule flexibility
-
Training experience is highly preferred
Classification : Full-Time
Shift Pattern : Full flexibility with focus on PM shifts
Here's what you'll do during a typical day:
-
Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
-
Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
-
Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
-
Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.
You've read the whole posting — now see how you match it.