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At a glance
Job overview
Marriott is hiring a PBX Operator. The PBX Operator answers, records, and processes guest requests via telephone, email, chat, and mobile devices, operating the switchboard, handling wake‑up calls, directing calls, and logging requests while providing property and local information, processing room‑service orders, and assisting with internet and entertainment needs.
Key focus areas include Answer, record, and process guest requests via telephone, email, chat, and mobile devices, Operate telephone switchboard and direct calls to appropriate extensions, and Receive, record, and relay messages accurately.
Important skills include Telephone Switchboard Operation, Guest Request Processing, Call Directing, Message Relay, Computer Logging, and Guest Follow-up. Preferred (not required): Passion, Active Lifestyle, Optimism, and Adventurous.
Skills & qualifications
Skills
Qualifications
Full job description
Additional Information
Job Number 26094791
Job Category Rooms & Guest Services Operations
Location 2365 Kaanapali Pkwy, Lahaina, Hawaii, United States, 96761 VIEW ON MAP (https://www.google.com/maps?q=2365%20Kaanapali%20Pkwy%2C%20Lahaina%2C%20Hawaii%2C%20United%20States%2C%2096761)
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Pay Range: $27.26-$27.26 per hour
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
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