Operations Specialist I - Dividend and Bond Payments
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At a glance
Job overview
RBC Capital Markets, LLC is hiring an Operations Specialist I - Dividend and Bond Payments. The Operations Specialist I will support the Dividend and Bond Payments team by using risk management, critical thinking and problem‑solving skills to handle manual, exception‑based and complex processes, reviewing and recording data in technology systems while ensuring compliance with regulatory and firm policies.
Key focus areas include Execute oversight activities to validate system processes are operating as designed, Run and analyze reports to resolve exceptions while ensuring regulatory compliance, and Liaise and provide customer service support for research, problem resolution, and information requests.
Important skills include Risk Management, Problem Solving, Attention To Detail, Analytical Skills, Confidentiality, and Advanced Customer Service. Preferred (not required): Process Improvement, Active Learning, Operational Delivery, and Process Improvements.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Duties
Job Description
What is the opportunity?
As an Operations Specialist I, you will be a dedicated resource for the Dividend and Bond Payments team. In this role you would use risk management, critical thinking and problem solving skills to provide support for manual, exception-based, complex and/or highly specialized processes. You will review, verify, and record data into technology systems supporting department processes while ensuring adherence to all regulatory and firm policy requirements.
If you have exceptional attention to detail, enjoy analytical and fast paced challenging work, and are looking for the next step in your career, we want to hear from you!
What will you do?
Execute oversight activities to validate system processes are operating as designed. Run and analyze reports as required to resolve exceptions while ensuring adherence to all regulatory and firm policy requirements
Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation's departments, RBC business units, external customers or industry participants. Address escalated questions independently
Reduce risk and/or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of new systems and processes as required
Provide accurate analysis and processing support for exception-based, complex, and highly specialized processes. Accurately review, verify, and/or record data into technology supporting department processes
Train and act as a resources for other team members
Perform other duties and responsibilities as assigned
What do you need to succeed?
Must-have
4-year degree from an accredited university or equivalent OR High school diploma or equivalent and 3 years of job-related experience
Ability to handle multiple priorities in a fast paced and deadline driven environment while working both independently and within a team environment
Advanced customer service skills and strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
Effective problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements. Ability to gather and analyze relevant information clearly and effectively with strong attention to detail and confidentiality
Proficient computer skills in Microsoft-based software products including Word, Excel and Outlook
Nice-to-have
4-year degree from an accredited university in business, finance or related field
3+ years business, finance, customer service and/or accounting/bookkeeping experience
Previous experience in the securities or banking industry preferred
Ability to integrate Excel Access databases into daily work
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business
The good-faith expected salary range for the above position is $50,000 - $80,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
Drives RBC's high performance culture
Enables collective achievement of our strategic goals
Generates sustainable shareholder returns and above market shareholder value
Job Skills
Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
250 NICOLLET MALL:MINNEAPOLIS
City:
Minneapolis
Country:
United States of America
Work hours/week:
40
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-08-14
Application Deadline:
2026-08-28
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.
Minimum Education Required
High School Diploma or Equivalent
Minimum Experience Required
3 - 20 years
Shift
First (Day)
Number of Openings
1
Public Transportation Accessible
Yes
Veterans Encouraged to Apply
Yes
Physical Required
Yes
Drug Test Required
Yes
Compensation
$11.41 / Hourly
Postal Code
55401
Job Type
Full Time
Place of Work
On-site
Requisition ID
RBCAA0088R0000184168EXTERNALENCA
Job Benefits
Not specified
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