Olive Jobs
Odyssey logo

Member of Operations Staff, IT Manager

Odyssey

Palo Alto, CAFull-timeNo compensation foundPosted 1mo agoVerified open 4 days ago
Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Don't just apply. Show up ready.

Olive works from this exact posting — no sign-up to start.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation
No compensation found
Location
Palo Alto, CA
Schedule
Full-time
Work Authorization
Not specified

Job overview

Odyssey is hiring a Member of Operations Staff, IT Manager. Odyssey Systems is seeking its first dedicated IT owner to manage technology across its Palo Alto office and provide remote support for London and Zurich. This hands-on role involves setting IT policy, running systems, and ensuring the productivity and security of a rapidly growing team. The ideal candidate will be responsible for day-to-day IT support, device lifecycle management, system administration, network ownership, and security policy enforcement.

Key focus areas include Own day-to-day IT support, troubleshooting, escalations, and walk-up help for the Palo Alto office, Provide remote support for London and Zurich offices, and Manage the full device lifecycle for laptops, monitors, and peripherals.

Successful candidates bring 5+ Years IT Support Experience, 2+ Years IT Ownership, and Must Work Onsite 5 Days. Important skills include Troubleshooting, MDM Enrollment, Device Deployment, Device Repair, Technical Onboarding, and Technical Offboarding.

Skills & qualifications

RequiredNice to have

Skills

TroubleshootingMDM EnrollmentDevice DeploymentDevice RepairTechnical OnboardingTechnical OffboardingAccount ProvisioningHardware ProvisioningAccess ProvisioningAccess DeprovisioningAV MaintenanceConference Room MaintenancePrinter MaintenanceWi-Fi ManagementSwitches ManagementFirewall ManagementVPN ManagementISP Vendor RelationshipsSaaS AdministrationIdentity AdministrationSSO AdministrationEmail AdministrationSlack AdministrationMDM AdministrationEndpoint Security AdministrationSoftware Licensing ManagementIT Vendor Contracts ManagementIT Security Policy DefinitionIT Security Policy EnforcementDevice CompliancePatchingMFA EnforcementAccess ReviewsSecurity Tooling RolloutEndpoint ProtectionPassword ManagementPhishing AwarenessCompliance SupportEvidence CollectionControl OwnershipAsset Inventory MaintenanceIT DocumentationIT Budget OwnershipBuild/Buy/Outsource RecommendationsIT Setup StandardizationmacOS Fleet ManagementWindows Fleet ManagementJamfKandjiIntune

Qualifications

5+ Years IT Support/Administration Experience2+ Years Owning IT ExperienceWork 5 Days Week at Palo Alto Office

Full job description

Who we are Odyssey is an AI lab pioneering general world models: causal, multimodal systems that learn to predict and interact with the world over long horizons. This foundational technology promises to revolutionize robotics, science, healthcare, education, gaming, defense, and beyond.

Odyssey’s founders previously pioneered the most complex application of physical AI: self-driving cars. They’ve now brought together a world-class research team from DeepMind, Tesla, Waymo, Meta, Apple, and Wayve, who have made significant contributions to language models (DeepMind Gemini), video models (DeepMind Veo), world models (Wayve GAIA), and autonomous systems (Tesla FSD).

Odyssey has raised significant venture capital from GV, Amazon, AMD, EQT, NVIDIA, Natural Capital, In-Q-Tel, Elad Gil, Jeff Dean, Guillermo Rauch, Garry Tan, Kyle Vogt, and researchers from OpenAI, DeepMind, MSL, Recursive, and Thinking Machines.

What we're looking for Odyssey Systems is looking for its first dedicated IT owner. You'll be the go-to person for everything technology across our Palo Alto office, and provide remote support and standards for our London and Zurich offices. This is a hands-on role with real ownership: you'll set IT policy, run our systems, and keep our rapidly growing team productive and secure.

What you'll do Employee support & hardware

  • Own day-to-day IT support: troubleshooting, escalations, and walk-up help for the Palo Alto office; remote support for London and Zurich

  • Manage the full device lifecycle — procurement, imaging/MDM enrollment, deployment, repair, and retirement — for laptops, monitors, and peripherals

  • Run technical onboarding and offboarding: accounts, hardware, and access provisioning/deprovisioning

  • Maintain office AV, conference rooms, and printers

Systems & network

  • Own office networking: Wi-Fi, switches, firewalls, VPN, and ISP/vendor relationships

  • Administer core SaaS: identity/SSO (e.g., Google Workspace), email, Slack, MDM, and endpoint security

  • Manage software licensing, renewals, and IT vendor contracts

Security & policy

  • Define and enforce IT security policy: device compliance, patching, MFA, access reviews

  • Lead security tooling rollout (endpoint protection, password management) and phishing awareness

  • Support compliance efforts (e.g., SOC 2) with evidence collection and control ownership

  • Maintain asset inventory and IT documentation

Planning

  • Own the IT budget and make build/buy/outsource recommendations

  • Plan for growth across three offices, including standardizing IT setup internationally

What we're looking for

  • 5+ years in IT support/administration, including 2+ years owning IT (or as a senior/sole IT resource) at a company of similar size

  • Strong with macOS and Windows fleets, MDM (Jamf, Kandji, Intune, or similar), and identity/SSO administration

  • Solid networking fundamentals: DNS, DHCP, VLANs, VPN, firewall management

  • Experience selecting and managing SaaS tools and vendors

  • Security-minded: you patch, you enforce MFA, you sweat access reviews

  • Clear communicator who's patient with non-technical colleagues

  • Comfortable being a team of one: prioritizing, documenting, and asking for help when needed

  • Must be able to work 5 days week at our Palo Alto office

Nice to have

  • Experience supporting distributed/international offices

  • SOC 2, ISO 27001, or similar compliance experience

  • Scripting for automation (Bash, Python, or PowerShell)

You've read the whole posting — now see how you match it.

Evaluate my fit