Quality Oversight Specialist
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Insight Global is hiring a Quality Oversight Specialist. A client of Insight Global's is seeking a Quality Specialist to support its Registration team by auditing teammate work, identifying performance trends, and driving process improvement initiatives.
Key focus areas include Conduct quality reviews and audits of teammate work, Provide coaching, feedback, and training to teammates, and Maintain audit documentation and develop training materials.
Important skills include Communication, Attention To Detail, Analyze Trends, Identify Improvement Opportunities, Handle Confidential Information, and Professionalism.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
A client of Insight Global's is seeking a Quality Specialist to support its Registration team by auditing teammate work, identifying performance trends, and driving process improvement initiatives. This individual will conduct quality reviews, provide coaching and feedback to teammates, maintain audit documentation, develop training materials and workshops, and partner with leadership to improve registration accuracy, compliance, and operational efficiency across the department.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Revenue cycle experience with a focus on patient registration and insurance verification
Experience conducting audits, quality reviews, or process assessments
Experience providing coaching, training, or performance feedback
Strong written and verbal communication skills
High attention to detail and ability to analyze trends and identify improvement opportunities
Ability to handle confidential information with professionalism and discretion Bachelor's Degree
Experience in a healthcare registration, patient access, or revenue cycle environment
Knowledge of commercial, government, and managed care insurance payers
Experience creating or updating workflows, SOPs, or process documentation
Exposure to quality improvement or continuous improvement initiatives
Advanced Excel or reporting experience
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