Bellperson
AT&T Hotel & Conference Center
Austin, TXFull-timePosted 7mo agoSeen in employer's feed 3 days ago
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Job overview
AT&T Hotel & Conference Center is hiring a Bellperson. The Bellperson assists guests with their luggage and packages, ensuring a pleasurable and informative arrival and departure experience. This role involves maintaining a clean appearance, being knowledgeable about hotel amenities, and engaging in pleasant conversations with guests about promotional programs. The Bellperson also ensures cleanliness of bell closets and carts, answers phones, and maintains a presence in the Front Drive.
Key focus areas include Assist in the transport and storage of guests' luggage to guest room and conference center, Assist with guest packages when needed, and Properly “log” all trips with guest luggage.
Successful candidates bring AM and PM Availability Daily and Valid US Work Authorization. Important skills include Guest Assistance, Luggage Transport, Guest Package Handling, Logging Guest Luggage, Hotel Amenities Knowledge, and Promotional Programs Discussion.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Come join our Guest Servies team as a full-time Bell Person! We are AT&T Hotel and Conference Center located in the heart of UT Campus, Hook 'em!
*Individual MUST have AM and PM availability daily, shift typically run from 7AM-3PM and 2-10:30PM
Principle Responsibilities & Position Purpose:
To provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative.
ESSENTIAL FUNCTIONS
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Assist in the transport and storage of guests' luggage to guest room and conference center
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Assist with guest packages when needed
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To properly “log” all trips with guest luggage
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Responsible for a clean appearance of uniforms
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Knowledgeable about all hotel amenities
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To have pleasant conversations with guests about hotel promotional programs
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Ensure cleanliness of bell closets and bell carts
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Answer phones in lower lobby when needed
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Welcomes and assists guests’ according to PLATNIUM SERVICE Standards.
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Providing an excellent first impression to guests
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Maintains a presence in the Front Drive throughout the hours of the shift.
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Greets all guests courteously, using the guest’s name whenever possible.
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Assist with the coordination of the arrivals and departures on the front drive
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Demonstrates PLATINUM SERVICE Standards in all interactions.
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Remains observant and responds to each guest who passes through entrances.
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Assists Housekeeping in maintaining the cleanliness and appearance of the Hotel Lobby and Entry way.
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Follows Hotel’s telephone etiquette standards.
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Reports suspicious people, behavior, and vehicles to Loss Prevention
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Ensures adherence to Code of Ethics
The Benefits working at AT&T Hotel and Conference Center and FLIK/Compass:
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Paid Vacation Days (after 90 days of employment)
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Annual Merit Increases
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11 Paid Holidays (after 90 days of employment)
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Ride the Bus for Free
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Free Daily Shift Meals- yum!
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Lockers & Locker Rooms with Showers
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Discounted Monthly UT Garage Parking
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Discount Gift Shop offerings
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Referral Bonus $
We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.
AT&T Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States.
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