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- Consultant

COOLSOFT

Madison, WIRemoteContractNo compensation foundTracked 1w agoSeen in employer's feed 3 days ago
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At a glance

Compensation
No compensation found
Location
Madison, WIRemote
Schedule
Contract
Work Authorization
Not specified

Job overview

COOLSOFT is hiring a - Consultant. The Consultant provides tier‑3 workstation and desktop support for a large organization of 10,000 users, handling hardware, operating systems, peripherals, and incident management while also assisting on technical projects. The role requires strong written and oral customer communication and is performed remotely within Wisconsin with occasional monthly office visits.

Key focus areas include Provide tier 3 support and maintenance of workstation software and hardware, Support and maintain operating systems for user workstations, and Maintain peripheral devices such as printers and scanners.

Important skills include Workstation Support, Desktop Support, Tier 3 Support, Operating Systems Support, Peripheral Device Support, and Incident And Service Request Management. Preferred (not required): Technical Assistance On Projects, Packaging Software Applications For Mass Deployment, SCCM, and Ivanti.

Skills & qualifications

RequiredNice to have

Skills

Workstation SupportDesktop SupportTier 3 SupportOperating Systems SupportPeripheral Device SupportIncident and Service Request ManagementTechnical Assistance on ProjectsProfessional Verbal and Written CommunicationPackaging Software Applications for Mass DeploymentSCCMIvantiPatch ManagementImaging ExperienceLearning Management System SupportGoogle WorkspaceMicrosoft Group Policy Object

Qualifications

Tier 3 Support Experience 5+ YearsOperating Systems Support Experience 5+ YearsIncident and Service Request Management Experience 5+ YearsStrong Written and Oral Customer Support Correspondence Experience 5+ YearsPeripheral Device Support Experience 2-5 YearsTechnical Assistance on Projects Experience 2-5 YearsCurrent WI Resident

Full job description

  • Consultant

(Jobs in Madison, WI)

Requirement id 158897

Job title Consultant

Job location in Madison, WI

Skills required Workstation Support, Desktop Support, -,

Open Date 14-Aug-2026

Close Date

Job type Contract

Duration 10 Months

Compensation DOE

Status requirement ---

Job interview type ---

Email Recruiter:coolsoft

Job Description Consultant: Workstation Support, Desktop Support, -,

Start date :9/14/2026

End Date :06/30/2027

Submission deadline : 8/21/2026 at 4:00 PM CST.

Client Info : DOC

Note:

  • Interview Process: Two Round Interview Process. Microsoft Teams video and potential onsite, or virtual second round.

  • Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc.

Description:

This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position with occasional office/site visits for troubleshooting and/or project work.

The candidate must work and live in the state of Wisconsin.

The main activities for this role are as follows:

  • Tier 3 support and maintenance of workstation software and hardware

  • Support and maintenance of Operating Systems for user workstations

  • Peripheral device support (printers/scanner/etc) and maintenance

  • Incident and Service Request Management

  • Technical assistance on projects as assigned by Desktop Support Supervisor

Skill sets:

Top Required Skills & Years of Experience:

  • Tier 3 support and maintenance of workstation software and hardware (5 years or more required)

  • Support and maintenance of Operating Systems for user workstations (5 years or more required)

  • Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)

  • Incident and Service Request Management (5 years or more REQUIRED)

  • Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)

  • Strong written and oral customer support correspondence experience (5 years or more required)

Nice to Have Skills:

  • Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)

  • Patch Management

  • Imaging experience using management tool (SCCM, Ivanti, etc.)

  • Learning management system (LMS) support experience

  • Google Workspace experience

  • Microsofts Group Policy Object (GPO) experience

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 158897 while calling.

EOE Protected Veterans/Disability

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