Practice Office Assistant - BHS Gettysburg - Day
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At a glance
Job overview
Wellspan Health is hiring a Practice Office Assistant - BHS Gettysburg - Day. The Practice Office Assistant performs clerical duties such as answering phones, greeting and registering patients, scheduling appointments, handling check‑in and check‑out, processing charges, managing records, and supporting quality initiatives to ensure a coordinated and friendly patient visit.
Key focus areas include Answer telephones, route callers, take messages and provide routine information, Greet and register patients in accordance with policies, and Schedule patient appointments within established parameters.
Important skills include Telephone Management, Patient Registration, Scheduling, Billing, Cash Handling, and Data Entry.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Identification 228134
Job Category Administrative Services
Job Schedule Full time
Job Shift Shift1 - Day
Locations 40 V Twin Drive, Gettysburg, PA, 17325, US
Assignment Category Not Applicable
FTE 1
Job Description
Full-time, Days
9:00 am -5:30 pm- Monday - Friday
No Weekends
Flexibility to cover other shifts as needed
General Summary
Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience.
Responsibilities
Duties and Responsibilities
Essential Functions:
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Answers telephones, routes callers, takes messages and provides routine information to callers.
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Greets and registers patients in accordance with established policies and procedures.
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Schedules patient appointments within established parameters.
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Performs various duties for effective check-in and check-out of patients.
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Prepares schedules and encounter forms for daily visits.
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Handles walk in patients in the appropriate manner.
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Ensures that Race, Ethnicity and Language is documented as appropriate.
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Processes patient charge and collects copays and deductibles.
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Performs various tasks related to end of day batch control, cash drawer etc.
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Enters and/or retrieves data from established computer files.
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Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
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Processes requests for patient information according to policies and procedures, including record copy service and form tracking.
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Researches billing questions and problems for patients with centralized billing service.
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Types various notes, letters, memos and reports, as needed. Proofs materials for errors.
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Complies with all HIPAA rules and regulations.
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Processes mail including scanning and tasking if applicable.
Common Expectations:
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Maintains established policies and procedures, objectives, quality assessment and safety standards.
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Complies with missed appointment policy (Admin 104).
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Supports Quality initiatives as determined by individual clinic site.
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Completes required education and competencies in a timely manner.
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Processes mail including scanning and tasking if applicable.
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Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
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Establishes and maintains files and records on an ongoing basis.
Qualifications
Qualifications
Minimum Education:
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Certificate Program Professional Medical, Administrative or Business School Required or
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High School Diploma or GED With 12 or more months of customer service experience Required
Work Experience:
- Less than 1 year Relevant experience Required
Courses and Training:
- Medical terminology within 180 days Preferred
Knowledge, Skills, and Abilities:
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Excellent interpersonal/communications skills.
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Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills.
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Computer skills to include typing.
Benefits Offered:
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Comprehensive health benefits
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Retirement savings plan
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Paid time off (PTO)
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Education assistance
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Financial education and support, including DailyPay
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Expanded Paid Parental Leave
For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org) (https://www.joinwellspan.org/benefits/)
WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.
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