Program Advocate, Single Adult Shelter
South Middlesex Opportunity Council
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At a glance
Requirements
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Job overview
South Middlesex Opportunity Council is hiring a Program Advocate, Single Adult Shelter. South Middlesex Opportunity Council seeks a Program Advocate to oversee daily shelter operations, ensuring a safe and secure environment for clients and staff. The role involves monitoring shifts, maintaining logs, responding to emergencies, conducting regular rounds, and engaging residents with dignity while upholding confidentiality and compliance with agency and funder requirements. The advocate also participates in meetings, training, and performs additional duties as assigned.
Key focus areas include Be alert to shelter surroundings and respond to any issues during each shift., Maintain the safety of clients and staff during each shift., and Check with other staff and read the log for information pertinent to the previous shift..
Successful candidates bring 2+ Years Sobriety, CPR and First Aid Certified, and Background Check Required. Important skills include CPR and First Aid Certified, Basic Computer Skills, Excellent Interpersonal Skills, Crisis Response Ability, CPR and First Aid, and Interpersonal Skills. Preferred (not required): Knowledge of Substance Abuse and Mental Illness, Substance Abuse Knowledge, and Mental Illness Knowledge.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Full Time
Professional
25 Queen Street, Worcester, MA, Worcester, MA, US
Salary: $17.00 Hourly
Summary: Oversee shelter operations during working hours while maintaining a safe and secure environment.
Why Work for SMOC?
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Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
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Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
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Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
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403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
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Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
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Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Primary Responsibilities:
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Be alert to shelter surroundings and be responsive to any issues that occur during each shift.
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Maintain the safety of clients and staff during each shift.
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Check with other staff and read log for information pertinent to previous shift.
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Maintain appropriate logs and files for each shift.
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Report problems and rule infraction to Program Director through written log. Report emergencies immediately to appropriate supervisor.
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Attend regular staff meetings and participate in appropriate training.
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Treat each guest with dignity and respect, maintain guest confidentiality and establish appropriate boundaries with clients.
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Ensure rounds are done every 15 minutes.
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Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
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Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
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Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
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Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
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Other duties as assigned.
Knowledge and Skill Requirements:
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Minimum 2 years sobriety.
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CPR and First Aid Certified.
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Demonstrated sensitivity to the needs of low income.
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Excellent interpersonal skills.
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Ability to respond in crisis situations.
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Knowledge of substance abuse and mental illness preferred.
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Basic computer skills to maintain training as assigned.
Organizational Relationship: Directly reports to Program Director.
Physical Requirement: Ability to lift 50lbs or more. Ability to ascend and descend stairs.
Working Conditions: As part of the responsibilities of this position, the Program Advocate will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
Monday through Thursday, and Sunday: 11:00PM - 7:00AM. Includes a 30-minute unpaid lunch break.
37.5 Hours per week.
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