Collections Specialist
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At a glance
Job overview
United Petroleum Transports is hiring a Collections Specialist. The Collections Specialist I is an entry-level role responsible for managing routine customer account follow-up and resolving basic past due invoices. This position supports cash application efforts and focuses on building foundational collections skills, communication discipline, and accuracy in account tracking within a high-volume fuel transportation environment.
Key focus areas include Monitor assigned customer accounts for past due balances, Perform routine collection follow-up via phone and email, and Document all collection activity in ERP or AR system.
Successful candidates bring High School Education and Ability To Lift 20 Lbs. Important skills include Communication, Professionalism, Attention To Detail, Working In A Group Setting, General Math, and Analytical Problems.
Skills & qualifications
Skills
Qualifications
Full job description
Salary Range $18.00 - $22.00 Hourly
Position Type Full Time
Job Shift Day
Education Level High School
Category Finance
Description
Collections Specialist I Department: Accounting / Credit & Collections FLSA: Non-Exempt Reports To: Collections Manager Location: Corporate Office
Position Summary The Collections Specialist I is an entry-level collections role responsible for managing routine customer account follow-up, resolving basic past due invoices, and supporting cash application efforts. This role focuses on building foundational collections skills, communication discipline, and accuracy in account tracking within a high-volume fuel transportation environment.
Key Responsibilities • Monitor assigned customer accounts for past due balances • Perform routine collection follow-up via phone and email • Document all collection activity in ERP or AR system • Assist customers with basic invoice questions and payment status updates • Coordinate with Billing to resolve simple invoice discrepancies • Support cash application and account reconciliation activities • Escalate unresolved or complex disputes to senior staff • Maintain organized tracking of aging accounts
Success Profile • Strong communication and professionalism with customers • Comfortable working in a structured, process-driven environment • High attention to detail in tracking receivables activity • Willingness to learn AR systems and collections processes
Key Performance Indicators (KPIs) • Timeliness of collections follow-up activity • Reduction in assigned overdue balances • Accuracy of account documentation • Response time to customer inquiries
Qualifications
Minimum Qualifications for Considerations:
- High School Education or equivalent
Knowledge, Skills and Abilities:
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Ability to work in a group setting.
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Clear communication skills in dealing with CSC Centers, outside departments and other team members.
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Capable of doing general math and analytical problems.
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Ability to react to change productively and handle essential tasks as assigned.
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Able to maintain confidentiality.
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Strong organizational and time management skills.
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Computer skills (Word, Excel, Outlook, A/S 400, RVI Imaging System, Fuel Quest). Data Entry.
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Able and willing to continue professional development.
Physical Requirements:
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Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity.
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Occasional lifting (up to 20 pounds of paper)
Working conditions:
- Normal Office environment
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