Account Manager - Customer Success

About Darwinbox:

We’re designing the future of work by building world's best HR tech, driven by fierce focus on employee experience and customer success and continuous, iterative innovation. Founded in 2015, we now serve 1.5M+ employees in 650+ enterprises, and that includes massive conglomerates to unicorn startups, like Swiggy, Makemytrip, JSW, Vedanta, Mahindra, Kotak, plus leading global brands like Nivea, Starbucks, Sephora, AXA, Cigna, T-Systems, and Calvin Klein. We’re backed by marquee investors like TCV, Salesforce, Sequoia, Lightspeed Ventures, and others. But most importantly, we’re growing at a phenomenal pace, and that means exponential growth and learning opportunities for you, plus a band of passionate and fun people to work with in a place where your ideas take precedence over your designation.

Job Description:

We are looking for a techno-functional consulting champion who becomes the trusted advisor to clients and drives adoption of Darwinbox HRMS to ensure customer success.

Responsibilities:

• Act as a techno-functional consultant and provide recommendations on process

• Configure and manage client’s instance on Darwinbox; Assist and Train clients to do it on their own

• Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals

• Drive product adoption, increasing overall retention and achieve process success for customers

• Support clients during critical HR events like Appraisal, Increments etc.

• Support clients to resolve queries or bugs, as and when required

• Gather feedback on product experience during the entire customer lifecycle via targeted surveys

• Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities

• Share best practices with clients on how to achieve product success with Darwinbox

• Identify risks proactively, mitigate and escalate as deemed appropriate

Requirements:

• MBA/PGDM (preferably in HR) or relevant work experience after BE/BTech

• 2 + years of experience in HR transformation & change management/HCM implementation and customer management roles / HR consulting roles

• Understanding of Technology systems. HRMS system implementation and understanding would be preferred

• Good in MS Excel, Word and Powerpoint

• Key behavioural traits: Agility, Analytical, Persistence and Ability to stretch