Customer Service Manager
Robert Half Finance & Accounting
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At a glance
Job overview
Robert Half Finance & Accounting is hiring a Customer Service Manager. The Customer Service Manager will lead and develop a high-performing customer support team in Shelton, CT. This leadership role focuses on coaching employees, resolving complex customer issues, and driving exceptional service standards. Candidates with leadership experience in Customer Service or Accounts Receivable are encouraged to apply.
Key focus areas include Lead, mentor, and develop a team of Customer Service professionals., Oversee daily operations to ensure exceptional customer satisfaction and efficient workflow., and Handle and resolve escalated customer concerns in a professional, timely, and effective manner..
Successful candidates bring 5+ Years Management Experience Leading Customer Service Or Accounts Receivable Team, Proven Experience Resolving Escalated Customer Service Situations, and Legally Authorized To Work In The United States. Important skills include Leadership, Coaching, Team Development, Interpersonal Skills, Communication, and Conflict Resolution. Preferred (not required): CRM Systems.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description
Customer Service Manager - (Full- Time, Permanent!!)
Location: Shelton, CT
Salary: $85,000 - $100,000 DOE
Are you an Experienced Customer Service Manager ready to lead and develop a high-performing customer support team in Shelton, CT?! We have a wonderful client ready to meet you then!!
This leadership role is ideal for a hands-on manager who excels at coaching employees, resolving complex customer issues, and driving exceptional service standards. Candidates with leadership experience in Customer Service or Accounts Receivable are encouraged to apply.
Key Responsibilities
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Lead, mentor, and develop a team of Customer Service professionals.
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Oversee daily operations to ensure exceptional customer satisfaction and efficient workflow.
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Handle and resolve escalated customer concerns in a professional, timely, and effective manner.
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Establish performance expectations, conduct coaching sessions, and complete employee evaluations.
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Identify opportunities to improve customer service processes and operational efficiency.
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Collaborate with cross-functional teams including Sales, Operations, Finance, and Accounting.
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Monitor service metrics, prepare reports, and implement continuous improvement initiatives.
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Foster a positive, customer-focused culture while maintaining high employee engagement.
Qualifications
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5+ years of management experience leading a Customer Service or Accounts Receivable team.
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Proven experience resolving escalated customer service situations with professionalism and sound judgment.
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Strong leadership, coaching, and team development skills.
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Excellent interpersonal, communication, and conflict-resolution abilities.
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Strong organizational and problem-solving skills with the ability to manage multiple priorities.
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Proficiency in Microsoft Office and experience with CRM or ERP systems is a plus.
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Bachelor's degree is preferred but not required with equivalent leadership experience.
Compensation & Benefits
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Competitive salary: $85,000 - $100,000 DOE
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Comprehensive medical, dental, and vision insurance
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Generous Paid Time Off (PTO) package
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Paid holidays
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401(k) with company match
Please apply to Daniele.Zavarella@roberthalf(com)
Requirements
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5+ years of management experience leading a Customer Service or Accounts Receivable team.
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Proven experience resolving escalated customer service situations with professionalism and sound judgment.
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Strong leadership, coaching, and team development skills.
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Excellent interpersonal, communication, and conflict-resolution abilities.
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Strong organizational and problem-solving skills with the ability to manage multiple priorities.
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Proficiency in Microsoft Office and experience with CRM or ERP systems is a plus.
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Bachelor's degree is preferred but not required with equivalent leadership experience.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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