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e-COMMERCE/DEPARTMENT LEAD

Kroger Family of Companies

Bluffton, INJobNo compensation foundTracked 2w agoSeen in employer's feed 5 days ago
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At a glance

Compensation
No compensation found
Location
Bluffton, IN
Work Authorization
Not specified

Job overview

Kroger Family of Companies is hiring an e-COMMERCE/DEPARTMENT LEAD. The e‑Commerce Department Lead assists the Store e‑Commerce manager with daily operations, upholds core values, ensures compliance with laws and food safety, trains staff, manages scheduling, oversees order intake and labeling, troubleshoots equipment, maintains supplies and cleanliness, reports issues, and supports team performance in a high‑pace environment.

Key focus areas include Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness, Ensure team members adhere to laws, food safety procedures and company guidelines, and Perform selector and customer attendant duties as needed.

Important skills include Reading Shelf Tags, Basic Computer Knowledge, Oral Written Communication, Basic Math, Self Directed, and Conflict Management.

Skills & qualifications

RequiredNice to have

Skills

Reading Shelf TagsBasic Computer KnowledgeOral Written CommunicationBasic MathSelf DirectedConflict ManagementHonesty and IntegrityFollow DirectionsSupport for Minors and Special Needs IndividualsTroubleshoot E Commerce EquipmentPrint and Distribute Order LabelsSchedulingOrganization and Cleanliness of Staging AreasReport Pricing and Scanning DiscrepanciesOpening and Closing ProceduresProcess Improvement ImplementationProvide Feedback on Performance

Qualifications

Proven Supervisory ExperienceProduction or Warehouse ExperienceStocking Shelves ExperienceCashier Experience

Full job description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

  • Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness

  • Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed

  • Perform responsibilities required of selectors and customer attendants as needed per company guidelines

  • Train all functions and duties of the selector and customer attendant roles

  • Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable

  • Assist with scheduling to meet operational and associates’ needs

  • Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants

  • Print and distribute order labels, including orders for perishable departments

  • Troubleshoot e-Commerce equipment and devices

  • Maintain level of supplies needed to perform necessary duties

  • Maintain organization and cleanliness of staging areas and equipment

  • Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager

  • Perform required opening and closing procedures

  • Learn and implement process improvements as directed by division or enterprise e-Commerce team

  • Provide feedback on team members daily performance and annual performance reviews

  • Ability to work cooperatively in high paced and sometimes stressful environment

  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

  • Ability to act with honesty and integrity regarding customer and business information

  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues

  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

  • Proven supervisory experience

  • Ability to read shelf tags

  • Basic knowledge of computers

  • Excellent oral/written communication skills

  • Basic math skills (i.e., counting, addition, and subtraction)

  • Selfdirected, ability to execute projects with minimal supervision

DESIRED

  • Any experience in a productionoriented environment or warehouse environment, stocking shelves, or cashier experience

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