Retail Operations Support Lead - Phoenix, Arizona - Full Time
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At a glance
Job overview
Blendid is hiring a Retail Operations Support Lead - Phoenix, Arizona - Full Time. Blendid is seeking a food service professional to join their Retail Operations team in the Atlanta Metropolitan area. The ideal candidate will have experience in food service, working with team members and franchise owners in the execution of restaurant standard operating procedures. This position requires travel around the Phoenix, AZ area and work across weekends and evenings, reporting to the Retail Operations Manager in California.
Key focus areas include Collaborate on day-to-day operations of robotic food kiosks, Support new store opening activities including staff training, and Represent Blendid as a liaison to kiosk operators, vendors, and partners.
Successful candidates bring Travel Around Phoenix, AZ Area, Work Across Weekends And Evenings, and Flexible Schedule. Important skills include Staff Training, Product Storage Set Up, Order Placement, Customer Service, Routine Repair And Maintenance, and Conduct Audits. Preferred (not required): Consumer Technology and Restaurant Standard Operating Procedures.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
About the RoleBlendid is seeking a food service professional with a passion for consumer technology to join our Retail Operations team full time in the Atlanta Metropolitan area. The ideal candidate will have experience in food service working with team members and franchise owners in the execution of restaurant standard operating procedures.The position will require travel around the Phoenix, AZ area and work across weekends and evenings. The role reports to the Retail Operations Manager in California.Key Responsibilities- Collaborate with the Blendid team on the day-to-day operations of our robotic food kiosks – located both locally in the Phoenix area and in remote locations- Support NSO (new store opening) activities including staff training, product storage set up, order placement, and excellent customer service- Represent Blendid as a liaison to its kiosk operators (licensees and franchisees), vendors, and business partners in the Phoenix region- Perform and manage routine repair and maintenance activities of key kiosk components and subsystems- Conduct regular audits at the kiosk(s) to ensure that the staff is providing proper customer service, rotating product, and maintaining sanitation standards- Directly coach, teach, and hold staff accountable to SOP’s and training standards; escalate issues as needed- Be ready to set up and operate the kiosk as taught to hourly staff in the event of staffing conflicts- Provide “Level 2” remote operations support for all kiosks on assigned shifts ranging from 6 a.m. to midnight daily including weekends- Perform and manage any marketing and promotional activities as needed- Maintain a flexible schedule to recover the kiosk operations when troubleshooting is required at the kiosk and/or remotely- Manage any Blendid hourly or salaried staff to ensure proper coverage of routines at the kiosk and remoteCompensation- Competitive base salary commensurate with experience- Full Medical, Dental, Vision insurance- 401k with matching up to 3% of compensation- Company Stock Options
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