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DRUG-GEN MDSE/CLERK

Kroger Family of Companies

Litchfield Park, AZJobNo compensation foundTracked 3w agoSeen in employer's feed 4 days ago
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At a glance

Compensation
No compensation found
Location
Litchfield Park, AZ
Work Authorization
Not specified

Job overview

Kroger Family of Companies is hiring a DRUG-GEN MDSE/CLERK. The role creates an outstanding customer experience through exceptional service, maintains a safe and clean environment, assists the department manager in meeting sales and profit goals, and upholds quality assurance standards while demonstrating core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key focus areas include Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store, Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products, and Offer product samples to help customers discover new items or products they inquire about.

Important skills include Customer Service, Product Knowledge, Positive Attitude, Safety Programs, Preventive Maintenance, and Work Cooperatively.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceProduct KnowledgePositive AttitudeSafety ProgramsPreventive MaintenanceWork CooperativelyManage ConflictHonesty and IntegrityFollow DirectionsEffective Communication SkillsBasic Math

Qualifications

Retail ExperienceAbility to Handle Stressful Situations

Full job description

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

  • Offer product samples to help customers discover new items or products they inquire about.

  • Inform customers of Drug GM specials.

  • Recommend Drug GM items to customers to ensure they get the products they want and need.

  • Review "sell by" dates and take appropriate action.

  • Label, stock and inventory department merchandise.

  • Report product ordering/shipping discrepancies to the department manager.

  • Display a positive attitude.

  • Stay current with present, future, seasonal and special ads.

  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

  • Notify management of customer or employee accidents.

  • Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.

  • Ability to work cooperatively in high paced and sometimes stressful environment.

  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

  • Ability to act with honesty and integrity regarding customer and business information.

  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS

  • Retail experience

  • Ability to handle stressful situations

  • Effective communication skills

  • Knowledge of basic math

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